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Two-Factor Authentication (2FA)

What is 'Two-Factor Authentication (2FA)'?
Two-factor authentication (2FA) is a second layer of security to protect your account. Users must go through two layers of security before being granted access to an account or system. 2FA increases the safety of online accounts by requiring two types of information from the user, such as a password and then a 2nd form such as tapping approve or deny from a notification on your phone or typing in a code that was texted to you before the user can log in. The first factor is the password; the second factor is the additional item.

Two-Factor Authentication (2FA) Student Timeline - 2018-2019*

Fall 2018    
  Early Adopters may Opt-In in EKU Direct
  August 1-All students who have compromised accounts will have 2FA on for email, cloud drives, and services automatically 
Spring 2019   
  Early Adopters continue to Opt-In in EKU Direct
  All students who have compromised accounts will have 2FA on for email, cloud drives, and services automatically 
Summer 2019  
   ALL student email accounts, cloud drives, and services will be switched to 2FA, if not a previous early adopter

*2FA will not be enabled for Blackboard

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now
  3. In 'Step 1: How should we contact you' choose a Mobile app from the dropdown
  4. Make sure 'Received notifications for verifications' is selected then click Set up
    Make sure 'Received notifications for verifications' is selected then click Set up
  5. A 'Configure mobile app' screen should appear.  Follow the directions on this screen.
    A 'Configure mobile app' screen should appear.  Follow the directions on this screen.
  6. After you install the Microsoft authenticator app, scan the QR code with the app to add account.  There is also a 'Code' listed that you can type in manually if you prefer.  NOTE: If you are already using the Microsoft authenticator app, open it, click the + sign in the upper right-hand screen, choose 'Work or school account' then scan the QR code.
    After you install the Microsoft authenticator app, scan the QR code with the app to add account.  There is also a 'Code' listed that you can type in manually if you prefer.  NOTE: If you are already using the Microsoft authenticator app, open it, click the + sign in the upper right-hand screen, choose 'Work or school account' then scan the QR code
    After you install the Microsoft authenticator app, scan the QR code with the app to add account.  There is also a 'Code' listed that you can type in manually if you prefer.  NOTE: If you are already using the Microsoft authenticator app, open it, click the + sign in the upper right-hand screen, choose 'Work or school account' then scan the QR code
  7. Click Next on the screen on your computer.  NOTE: If you don't do these steps quickly enough it may say that authentication failed. Just do it again but be ready to click the Next button quickly.
  8. On 'Step 2: Let's make sure that we can reach you on your Mobile App device' you will need to approve the notification on the app
    On 'Step 2: Let's make sure that we can reach you on your Mobile App device' you will need to approve the notification on the app
  9. In 'Step 3: In case you lose access to the mobile app' screen, add a phone number with country or region code that you will have access to then click Next.
    In 'Step 3: In case you lose access to the mobile app' screen, add a phone number with country or region code that you will have access to then click Next.
  10. In 'Step 4: Keep using your existing applications' screen click Done.
    In 'Step 4: Keep using your existing applications' screen click Done.
  11. On the web login page, you will probably need to type in your password again.  Click Sign in.
    On the web login page, you will probably need to type in your password again.  Click Sign in.
  12. The next screen on your computer will look like the left picture but on your mobile app, you will see a screen like the right picture.  Click Approve on the app. 
    The next screen on your computer will look like the left picture but on your mobile app, you will see a screen like the right picture.  Click Approve on the app.    The next screen on your computer will look like the left picture but on your mobile app, you will see a screen like the right picture.  Click Approve on the app.
  13. On your computer, you will see this screen.  We do not recommend staying signed in but that is up to you.
    On your computer, you will see this screen.  We do not recommend staying signed in but that is up to you.
  14. On the next screen, you will see your email.