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Got Spam?

EKU IT now has a dedicated email account you should forward spam and phishing emails to:  spam@eku.edu

Spam Filtering: Employee Email

Spam Filtering: Student Email

IT Service Desk Phone Support Hours - Oct. 8-13

In lieu of recent events and the upcoming fall break, the IT Service Desk will close at 4:30 p.m. Wednesday, October 7, and reopen at 8 a.m., Wednesday, October 14.  You can still reach us via email (support@eku.edu), Twitter (@EKUITColonels) and phone (859.622.3000) during these hours:

Skype for Business

Lync has been renamed Skype for Business.

Microsoft has completed their rebranding of Lync to Skype for Business. On Monday 9/28/15 IT at EKU will be pushing out an update to your Lync client which will change it over to Skype for Business. After the upgrade, your Lync shortcut and icon will change to a Skype for Business icon.

Labor Day Hours

IT Service Desk Labor Day Hours

Saturday-Monday (September 3-5) -- Closed for Walk-Ins (Combs 208)

Monday, September 5- Phone Call Availability from 4-11:30 p.m.

We have limited availability via Twitter: @EKUITColonels over the weekend too.

IT Service Desk - August 21-28

IT Service Desk - Combs 208

Monday-Thursday, August 24-27, 2015 - 8 a.m. - 6 p.m. (Walk-in\Phone Support)

Friday, August 28, 2015 - 8 a.m. - 4:30 p.m.  (Walk-in\Phone Support)

IT Geeks - Combs 208

Friday, August 21, 2015 - 8 a.m. - 3 p.m.

Verizon Spam

Verizon Spam sent from the eku.edu domain is being spoofed & sent through Verizon servers & not originating from EKU

Security

Security

Smart Computing is everyone's responsibility. 

It isn't easy but you should arm yourself with the knowledge you need to keep your private information safe while keeping other university users safe too.

Every day there are hackers trying to get at your personal information and the personal information and data of the university.

We work hard to make sure your private information is protected but security takes a village and no cheese stands alone in the fight!

The first thing everyone should do is arm themselves with knowledge and follow through with plans (e.g. strong passwords you change every 3-6 months, backing up your data, etc.).

The second thing everyone should do is help arm those they are connected to--family, friends, co-workers, etc.  We are stronger together and our networks must work together to gain strength!

The third thing everyone should do is report incidents when they occur--this includes everything from removing viruses and malware as soon as they appear, forwarding IT spam & phishing at spam@eku.edu instead of responding to, clicking, and opening attachments on unsolicited emails, etc.

Incident Response 

Our incident response form.  This form is for all incidents related to:

  • University data (PII, etc.)
  • HIPAA-protected data
  • FERPA-protected data

Spam & Phishing

If you believe an email is a spam or phishing message, please forward to IT here: spam@eku.edu 

In the unlikely event you forward the spam email a legitimate email, we will tell you it is legitimate.

Other Incidents

  • If you get a virus or other malware on your PC, use an antivirus and/or Malwarebytes Anti-Malware to remove it immediately  If you are an EKU student, you can leave your PC with the IT Geeks on the 2nd floor of Roark and they will do this for you, for free!  Faculty/staff can ask the IT Service Desk in Combs 208 for assistance if it is on your EKU machine.
  • Anything else you want to report, you can always reach out to IT at support@eku.edu .  Just give us as many details as possible regarding the incident, along with your full contact information (e.g., full name, EKU or other email address, and a working phone number with area code)

 

Follow IT on Twitter!

Twitter

New IT Twitter @EKUITColonels!

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