IT Support

Blackboard Email Blocked on Student Accounts

How to check for blocks in email preferences:

Undo an email block on donotreply@blackboard.com & do-not-reply@eku-live.blackboard.com & do-not-reply@eku.edu

Instructions for sharing videos in Blackboard through Teams

EKU Offers faculty to create a Microsoft Team for their class in Blackboard.

Tool Availability in Blackboard Courses

To use any of the tools listed below in your Blackboard site, you must first enable the item(s) on your Tool Availability page. It’s easy: On your course menu, open Customization > Tool Availability. Scroll to the item and check the box(es). Click the Submit button to complete your work.

Using 2FA/MFA when traveling between time zones (DUO USERS ONLY)

Before you leave

Check your laptop settings to be sure the date, time, and time zone are set to update automatically.

If you have difficulty authenticating after crossing a time zone

Smart phone: Adding Microsoft Authenticator app

Navigate to https://mysignins.microsoft.com/security-info
On the Microsoft sign-in screen enter your EKU username+"@eku.edu" OR "@mymail.eku.edu" and click Next.

Copy Data to a Personal OneDrive Account

Students are eligible to copy their EKU data to a personal account.

Add a Phone Number/Landline for Use with Multifactor Authentication

Navigate to https://mysignins.microsoft.com/security-info
Select +Add sign-in method
Which method would you like to add?
Select Phone from the dropdown menu

Send automatic out of office replies from Outlook for Windows

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

On the View tab, select View settings.

Transfer OneDrive Data to Another Person or Group

The simplest method to copy your OneDrive data to one or many others is to create a team in Teams. Add each person who needs access as a member of the team Then move the files to the new team.

How do I enroll a security key in Microsoft Multifactor Authentication

Obtain Your Security Key

You can reach out to the IT Service Desk (employees) or IT Geeks (students) about obtaining a YubiKey.

If you prefer to purchase one, you can by going to the YubiKey website.

Use rules to create an out of office message

Add My (Non-Smart) Cell Phone for Use with Multifactor Authentication

Navigate to https://mysignins.microsoft.com/security-info
Select +Add sign-in method
Which method would you like to add?
Select Phone from the dropdown menu

Set up auto-reply (out of office)

How to set up auto-reply (out of office)

Select File > Automatic Replies.

OneDrive: Transfer To A Different Storage Service

If you want to move from OneDrive storage to another service (for example Google Drive) you will need to copy the data to the other service. Once you copy over the files, you can delete the content in OneDrive.

Manage email messages by using rules

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

The easiest and most common rule to create is one that allows you to move an item from a certain sender or with certain words in the subject line to another folder. You can create this rule directly from a message you've already received.

Clear Your Browser Cookies, Cache, and History

Firefox

Click Library , click History, then click Clear Recent History.
In the Time range to clear dropdown, click Everything.

Pronouns in Blackboard

You can select your pronoun values on the pronoun page. The Pronouns field is empty by default, and you can change that by clicking the Add Pronouns. You can choose from the most commonly used list via our research on inclusive and LGBTQI+ resource pages.