Information Technology A to Z Index IT Service Support Request

Blackboard Support

Types of Blackboard Assessments

Log into EKU Blackboard site using your EKU email username and password.

G Suite Course Kit Assignment Tool: Instructor Submission Management

  1. When a student submits an assignment, this is what it looks like in Course Kit. Click the assignment to look at it, make comments, and grade.
    When a student submits an assignment, this is what it looks like in Course Kit

Grade Center display has too much white space for the headers

Issue:  Grade Center display has too much white space for the headers.

Diagnosis: Some column has a name that extends to several lines, forcing all the columns to have big white space.

Adding and deleting users in your Blackboard Course or Organization

Adding Users

The steps to add instructors, teaching assistants and graders to your courses were changed due to concerns about FERPA compliance.

Please request the addition of others to your Blackboard site through the IT service desk at 859-622-3000 or the Web form at http://it.eku.edu/it-desktop-support-ticket.

Blackboard Discussions

Online discussions provide unique benefits.  Because students can take time to ponder before they post ideas, you may see more thoughtful conversations.  You can observe as students demonstrate their grasp of the material and correct misconceptions.  You can extend your student hours and reach students more often during the week so that learning is continuous.

Blackboard Tool Availability

Tool Availability in Blackboard Courses

To use any of the tools listed below in your Blackboard site, you must first enable the item(s) on your Tool Availability page. It’s easy: On your course menu, open Customization > Tool Availability. Scroll to the item and check the box(es). Click the Submit button to complete your work.

New Blackboard Content Editor

Blackboard has rolled out a new Content Editor for their system that will dramatically update the way you write content on the system.  Please view the linked on this page for an explanation by one of the Blackboard designers.

CLICK HERE FOR VIDEO PREVIEW

Student Preview Mode in Blackboard

Student preview allows instructors to review their course from a student's perspective.  This is helpful if you want to be confident the course is well-designed and fuctioning as expected.  You can also validate course behaviors, such as the conditional release of content and how grades appear.

Error: The Course " __ " is a child Course and cannot be used as a copy destination. Please specify another course as the destination.

ISSUE: While trying to copy previous course materials into a new course, received this error:

Error: The Course " __ " is a child Course and cannot be used as a copy destination.  Please specify another course as the destination. 

Blackboard Enrollment/Login Change

How employees will be enrolled in Blackboard now

Quick Tips: Updated Content Editor for Blackboard Learn Original Experience and Original Course View

There are lots of great reasons to like the updated Content Editor in Blackboard Learn. Adding content has been simplified, and it works better on both hand-held devices and larger screens. There are several improvements for accessibility and some new features, too. Besides some updated tool icons, there are also some changes in behavior to know about.

Hide Courses No Longer Teaching/Delete previous instructors from courses

ISSUE: You are no longer an instructor in a course in Blackboard and no longer want to see the course on your course list (#1, below). You are a new instructor and want to remove the old instructor from a course (#2-7, below)

FIX:

Instructor can't see controls in Blackboard (Edit Mode is OFF)

ISSUE: Instructor can't see controls in Blackboard (Edit Mode is OFF)

RESOLUTION:

Blackboard Email Blocked on Student Accounts

How to check for blocks in email preferences: 

Undo an email block on donotreply@blackboard.com & do-not-reply@eku-live.blackboard.com & do-not-reply@eku.edu  

Instructions for sharing videos in Blackboard through Teams

EKU Offers faculty to create a Microsoft Team for their class in Blackboard.

Tool Availability in Blackboard Courses

Tool Availability in Blackboard Courses

To use any of the tools listed below in your Blackboard site, you must first enable the item(s) on your Tool Availability page. It’s easy: On your course menu, open Customization > Tool Availability. Scroll to the item and check the box(es). Click the Submit button to complete your work.

Clear Your Browser Cookies, Cache, and History

Firefox

  1. Click Library library icon , click History, then click Clear Recent History.
  2. In the Time range to clear dropdown, click Everything.

Pronouns in Blackboard

You can select your pronoun values on the pronoun page.  The Pronouns field is empty by default, and you can change that by clicking the Add Pronouns.  You can choose from the most commonly used list via our research on inclusive and LGBTQI+ resource pages.

 

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