Information Technology A to Z Index

Blackboard Support

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Blackboard 'Sign On Error!'

Issue: User receives 'Sign On Error' when trying to login to Blackboard.  

Blackboard SaaS sign on error

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Blackboard App - How to Setup

Issue: Setup Blackboard App 


1. Open app.
Open app.

Firefox v52 and Blackboard Chat

The latest version of Firefox (version 52) disables Java plugins, which correspondingly means that Blackboard Chat will no longer be functional with version 52 of Firefox. Many users have set internet browsers, like Firefox, to auto-update, which is causing users to not be able to access Blackboard Chat.