Information Technology A to Z Index IT Service Support Request

Unscheduled Outages

Wednesday, Nov 13, 2019

EKU Direct was down.

Monday, November 11, 2019

Skype and phone calls were down from 6:30 - 9 a.m.

Thursday, November 7, 2019

IT NOTICE: Banner, EKU Direct, BDMS, DegreeWorks and Argos are down this afternoon. We anticipate all will be available soon.  

Friday, October 18, 2019 - Nation-wide Microsoft Sign-in and Multi-Factor Authentication Issue

Microsoft is currently experiencing issues with Sign-in when Multi-Factor Authentication (or two-factor authentication) is enabled.  This could/will effect some if not EKU users until resolved.  The Microsoft team is investigating the issue.

Monday, October 7, 2019 - Nation-wide Blackboard Outage

The Blackboard system was down on Monday 10/7/19 from approximately 5:35 PM until 6:52 PM. This was due to a nation-wide outage of the Blackboard system. All services are now restored.

Friday, October 4, 2019 - EKU Phone System issues

We were experiencing problems with EKU’s telephone system between 9-10:30 a.m.:
•         Calls coming to EKU from off campus are not working correctly.
•         Calls leaving EKU to off-campus locations are not working correctly.
•         Internal calls on campus are working correctly.