Information Technology A to Z Index IT Service Support Request

Scheduled Outages

Sunday, December 29, 2019 - Monday, December 30, 2019

The Blackboard app and Blackboard Instructor app will be unavailable starting December 29, 2019 at 10:30 PM EST until December 30, 2019 at 3:30 AM EST for a scheduled maintenance update. Please access Blackboard Learn in a web browser during this five-hour window.

Winter Break 2019\2020

IT will be performing this work over the winter break:
1. Over the entire break, contractors are replacing WIFI access points in several residence halls. This should not cause any outages for WIFI clients in those halls.
2. Friday (Dec 20, 2019) 8am -> 4:30pm – Networking will replace switches in the Roark Building. Users in this building will see network/phone outages as the switch they are connected to is replaced.
3. Friday (Dec 20, 2019) 10:00 AM -> 11:00 AM – Networking will apply security patches to Firewalls. Unless there are issues this normally causes no outages. 
4. Friday (Dec 20, 2019) 8:00 AM -> 4:30 PM – Systems/Telecom will work to finish the Skype Server upgrade project. No outages are expected during this work.

Tuesday, November 12, 2019 

The Blackboard company will be performing maintenance on our system for up to two hours beginning at midnight (12 a.m. EST) on Tuesday, November 12. The EKU Blackboard system will be unavailable for that period.

Friday, November 1, 2019 - Monday, November 4, 2019

There will be a system upgrade this weekend that will impact Banner, EKU Direct, BDMS, Argos and DegreeWorks.  All will be unavailable beginning Friday, November 1st at 6:00 p.m. Services for all applications will resume Monday, November 4th at 6:00 a.m.

Monday, October 14, 2019 - 8 a.m. - 11 p.m. (Fall Break)

Due to a damaged section of conduit near the Student Rec Center, several buildings will lose network connectivity for a period of time to allow for a second set of temporary repairs.

Outage Window:  Monday, October 14,  8:00 AM – 11:00 PM (Fall Break)

Outage Information: This conduit provides network, phone, and cable tv service to several buildings on campus. The original damage took place in earlier this semester.

This will impact internet connectivity and phone service in these locations. If you have specific concerns, please and we can discuss.

Impacted Areas/Buildings:
• Alumni Coliseum
• Mattox Building
• Model School
• Palmer Hall
• Whitlock Building