Information Technology A to Z Index IT Service Support Request

Scheduled Outages

Saturday & Sunday, April 10 & 11, 2021) - UPS Replacements

Information Technology needs to schedule outages to replace aging Uninterrupted Power Supply units located in several buildings across campus. 

Work being performed:  
• IT equipment will be shut down.  
• Old UPS disconnected.  
• New UPS connected and tested.  
• IT equipment powered on. 
Wired and wireless outages for the listed buildings due to the routers being down. WEKU and Public Safety - there will be a period of time without internet access for your areas.

Combs UPS 
• Outage Window: Saturday (4/10) from 9:00 PM until 1:00 AM 
• Buildings Impacted:  Palmer, Combs, Mcgregor, Powell, Weaver, Mattox, Mccreary, Miller, Keith, Keene Johnson, Beckham, Alumni Coliseum, Model, Grand  Campus, Library, Martin Hall, Whitlock, Student Rec Center, Soccer Field.

Perkins UPS 
• Proposed Outage Window: Sunday (4/11) from 6:00 PM until 10:00 PM  
• Buildings Impacted:  Public Safety (EMS/911 Building), Perkins, Ashland, Keene Hall, Performing Arts, BTC, Craft, Carter, Adams, Stratton, Planetarium, DOCJT, Leach Parking Lot, Observatory, Bizzack.

Saturday, April 3, 2021 - Blackboard Upgrade

EKU Blackboard will be unavailable from 1 a.m. to 9 a.m. The Blackboard company needs that time to upgrade the security of our database.  Please plan your work accordingly.

Saturday, March 20, 2021 - UPS Replacements

Rowlett UPS   

• Proposed Outage Window: Saturday (3/20) from 6:00 PM until 10:00 PM    
• Buildings Impacted:  Rowlett, Whalin, Dizney, Student Rec, Moberly, Begley, Gentry, Scholar House, Wallace, Commonwealth, Clay Hall, South Hall, Telford Hall, Martin House, North Hall, Meadowbrook, Arlington, along with any remote locations serviced via a wireless bridge.

Wednesday, March 3, 2021 - CAS Server Emergency Patch 

Microsoft has released a patch for the exchange service to fix a serious vulnerability.  IT needs to apply a fix beginning at 12:30 PM.  The CAS server will experience issues for about 10 minutes while this work is being applied.

Thursday, January 14, 2021 - 9-11 PM

There will be short network outages as we update our distribution routers.  All serices will be intermittently disrupted during this period. Please plan your work accordingly.