Information Technology A to Z Index IT Service Support Request

Rates & Charges*

Rates & Charges

Audio-Visual Services

When designing a new learning space or upgrading an old one, you should contact the IT Service Desk regarding classroom technology costs to be incurred by the requestor.


  • Campus
    -IT Funds: Maintenance of wired/wireless infrastructure, cabling, and equipment after installation
    -Requestor Funds:
         *Installation of data drop/wiring: $175-$250
         *Grant funded areas pay a monthly port usage charge: $15
    -New Construction: Project budget initial networking equipment
  • ResNet
    -New Construction: Project budget provides initial equipment purchase
    -All other work is funded from ResNet IT Budget


  • Campus
    -IT Funds: Bought VOIP phones for the Skype for Business implementation
    -Requestor Funds: Any replacement phones or phones needed after implementation which ended June 2017


  • Campus
    -IT Funds: Maintenance of infrastructure, cabling, and equipment after installation
    -Requestor Funds
         *Requestor pays one-time for the IPTV device $100
         *Requestor pays monthly usage cost: $10
         *Requestor pays for the installation of data drop/wiring if required: $175-$250
    -New Construction: Project budget provides initial TV cabling and equipment
  • ResNet
    -New Construction: Project budget provides initial equipment purchase
    -All other work is funded from ResNet IT Budget

Security Cameras

  • Campus Buildings
    -IT Funds
         *Storage system for video storage
         *Infrastructure/bandwidth required to support networked video security system
    -Requestor Funds
         *Requestor pays for the one-time purchase of camera: $200-$1,000
         *Requestor pays installation of the camera - external contractor does this work:
          $175-200 per camera
    -Requestor should pay yearly maintenance costs at $50 per camera per year. This
      fee covers Video Storage costs, Support/Maintenance with camera vendor, security
      software, and camera replacement costs.

Emergency Phones

  • IT funded at $7,000 per year to cover maintenance of existing phones via a yearly budget transfer
  • IT Funds
    -$20 per phone each year to maintain telephony system
    -Maintenance of wired/wireless infrastructure required to provide this system
    -IT currently provides labor to troubleshoot and repair phones (15-20 hours per week
  • Requestor Funds
    -One-time purchase of the phone: $2,000
    -Installation charges per phone: $500-$4,000 (depending on details of install)

Computer/Server Resources

  • IT Funds
    -Servers, storage, software, and datacenter required to run virtual servers at EKU
    -Staff to monitor/maintain services
    -Basic amount of space on all departmental network drives
    -All server operating systems running on departmental virtual servers (purchased in bulk)
  • Requestor Funds
    -Virtual Server yearly cost
         *Memory - 1GB RAM: $35
         *Storage - Either $0.59 - $1.59 per GB per year depending on performance requirements
         *Processor - up to 2 virtual processors provided at no cost
    -Software licensing for requested software
    -Network Drive Quota
         *$396 per TB per year for quota on network drives (N:, P:, Q:)
         *Includes backup costs


Black/White Copy  $.10 each
Black/White Copy (Duplex)  $.17 each
Color Copy  $.75 each


*NOTE: Anything not covered above--discussion required.  Contact the IT Service Desk: 859-622-3000

Inside Look

Recover Your Account
Coming Soon: Recover Your Account
EKU IT will be deploying the Microsoft Account Recovery tool for faculty, staff, and students on Wednesday, May 29.  This will allow users who have...
Summer Travel
Be sure your devices are travel-ready!
You do all you can to protect yourself and those you love during summer travel--sunblock, sunglasses, etc.  Don't forget to also protect your d
Subscribe to Inside Look