IT Service Desk
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Faculty/Staff - IT Service Desk |
Students - IT Geeks |
| -Call: 859-622-3000 -Email: support@eku.edu -Tweet: @EKUITColonels | Facebook: @EKUITServiceDesk Submit an IT Service Request Online -Walk-up Support: Combs 208
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-Call: 859-622-GEEK (4335) |
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IT SERVICE DESK HOURS - 2021 HOLIDAY Sunday, January 17 - PHONES ONLY - 12 noon - 9:30 PM
859-622-3000 Normal Telephone Support hours (Eastern Time):
PHONES Sunday 12:00 p.m. to 9:00 p.m. IT Service Desk - Combs 208 Normal Walk-in support hours Combs 208 Walk-in hours - by appointment & customers
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GEEK HOURS - 2020/2021 HOLIDAY Monday, January 18 - 1 - 8 p.m. Phone: 1.859.622.GEEK (4335) EST/EDT Email: geeks@eku.edu NOTE: We will be closed on Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. Also closed on Fridays, Saturdays, and Sundays during this time. Our offices will open again for walk-in traffic on Monday, January 18, 2021 (8 a.m. - 4:30 p.m.). Phone: 1-859-622-4335
Geek Atrium Desk - Library 207 Geek Tech Commons Desk - Library 110 Social Media (Twitter, Facebook, etc) @EKUGeeks Email: geeks@eku.edu |
-CLOSED UNIVERSITY HOLIDAYS: Labor Day, Fall Break, Thanksgiving Break, Winter Break, MLK Jr. Day, Spring Break, Memorial Day and the Fourth of July. We also follow EKU Inclement Weather Schedules.
IT Service Desk
The IT Support Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services in person and over the phone. The Support Desk resolves over 90% of all incoming issues independently. If we cannot resolve an issue on the phone, we escalate your inquiry and you will be contacted by a member of our team.
- Consultative support and assistance with general technology use
- Software installation and best-effort support for use of software
- Assistance with EKU supported software, applications, and EKU IT services
- Virus/malware cleanup
- Training (individual, small group, and large group)
- AV Support for Classrooms/Events
IT Geeks
Any EKU student is eligible for support and consultations from the IT Geeks. Troubleshooting is generally limited to 15-minute sessions if there are other clients waiting for help, but if there is no line a Geek will be glad to work longer to resolve your issue unless we immediately know the issue should be dropped off for advanced support.
| Library Atrium Geek Location | Library - Returning 2020 |
| Basic troubleshooting | Basic & Advanced troubleshooting |
| Software installations | Software installations (Cloud Printing Drivers, Read&Write Gold) |
| E-recycling | E-recycling |
| 1-week equipment checkouts | Virus and malware cleanups |
| Student technology lab \ Cloud Printing | Student technology lab \ Cloud Printing |
| Makerspace | |
| Underground Media (Audio / Video creation space) | |
| Professional Headshots | |
| Game Cave | |
| Lamination Station (lamination and binding services) |
Training
Workshops for basic and advanced Word and Excel training will be offered during the fall semester. The IT Geeks also offer Tech Talks in one of our IT labs or in your classroom.
Self-Service Knowledgebase
You can use our Knowledgebase to find answers to your questions 24/7. If you don't find what you need, let us know!
