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IT Service Desk

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Faculty/Staff - IT Service Desk Students - IT Geeks
-Call: 859-622-3000
-Email: support@eku.edu
-Tweet: @EKUITColonels  |  Facebook: @EKUITServiceDesk
   Submit an IT Service Request Online
-Walk-up Support: Combs 208

 

-Call: 859-622-GEEK (4335)
-Email: geeks@eku.edu
-Tweet: @EKUGeeks
-Website: http://geeks.eku.edu
-Walk-up Support: Library Atrium by Java City

859-622-3000 Normal Telephone Support hours (Eastern Time):

Monday-Thursday, 7:30 a.m. - 10 p.m.
Friday, 7:30 a.m. - 4:30 p.m.
Saturday & Sunday,  noon - 9:30 p.m.

Winter Break 2019-2020 Telephone Support Hours
Sunday, December 15 - 12 noon - 9:30 p.m.
Monday/Tuesday, December 16/17 - 7:30 a.m. - 10 p.m.
Wednesday, December 18 - 7:30 a.m. - 5 p.m.
Thursday-Monday, December 19-23 - 12 noon - 5 p.m.
Tuesday/Wednesday, December 24/25 - CLOSED
Thursday-Monday, December 26-30 - 12 noon - 5 p.m.
Tuesday/Wednesday, Dec 31 & Jan 1 - CLOSED
Thursday-Saturday, Jan 2-4 - 12 noon - 5 p.m.
Sunday, January 5 - 12 noon - 9:30 p.m.

IT Service Desk - Combs 208 Normal Walk-in support hours:

Monday-Thursday, 8 a.m. - 6 p.m.
Friday, 8 a.m. - 4:30 p.m.

Winter Break 2019-2020 - Closed for walkins after 12 noon, Wednesday, December 18, 2019 - Monday, January 6, 2020 at 8 a.m.

Regular Semester Hours (Eastern Ttime)

Sunday, 6-11:30 p.m.
Monday-Thursday, 7:30 a.m. - 11:30 p.m.
Friday, 7:30 a.m. - 4:30 p.m.

Winter Break Holiday Hours

Thursday, December 5 - Last Day for Drop-off (must pick up by closing Wednesday, Dec 11th)
Sunday, December 8-Wednesday, December 11 - Usual hours
    ALL CHECKED OUT EQUIPMENT DUE BY 11 P.M. on TUESDAY, DECEMBER 10
Thursday, December 12 - 7:30 a.m. - 7:30 p.m.
   NOTE: ALL EQUIPMENT NOT RETURNED BY 7 P.M. WILL BE CHARGED A REPLACEMENT FEE
Friday, December 13, 2019-Sunday, January 12, 2020 - CLOSED | Email: geeks@eku.edu | Tweet DM: @EKUGeeks

Spring 2020 First 2 Weeks of Classes Hours

Monday, January 13 - Thursday, January 16 - 7:30 a.m. - 11:30 p.m.
Friday, January 17 - 7:30 a.m. - 4:30 p.m.
Saturday, January 18-Monday, January 20 - CLOSED FOR WEEKEND & MLK JR DAY
Tuesday, January 21-Thursday, January 23 - 7:30 a.m. - 11:30 p.m.
Friday, January 24 - 7:30 a.m. - 4:30 p.m.

-CLOSED UNIVERSITY HOLIDAYS: Labor Day, Fall Break, Thanksgiving Break, Winter Break, MLK Jr. Day, Spring Break, Memorial Day and the Fourth of July.  We also follow EKU Inclement Weather Schedules.

IT Service Desk

The IT Support Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services in person and over the phone.  The Support Desk resolves over 90% of all incoming issues independently.  If we cannot resolve an issue on the phone, we escalate your inquiry and you will be contacted by a member of our team.

  • Consultative support and assistance with general technology use
  • Software installation and best-effort support for use of software
  • Assistance with EKU supported software, applications, and EKU IT services
  • Virus/malware cleanup
  • Training (individual, small group, and large group)
  • AV Support for Classrooms/Events

IT Geeks

Any EKU student is eligible for support and consultations from the IT Geeks. Troubleshooting is generally limited to 15-minute sessions if there are other clients waiting for help, but if there is no line a Geek will be glad to work longer to resolve your issue unless we immediately know the issue should be dropped off for advanced support.

Library Atrium Geek Location Library - Returning 2020
Basic troubleshooting Basic & Advanced troubleshooting
Software installations Software installations (Cloud Printing Drivers, Read&Write Gold)
E-recycling E-recycling
1-week equipment checkouts Virus and malware cleanups
Student technology lab \ Cloud Printing Student technology lab \ Cloud Printing
  Makerspace
  Underground Media (Audio / Video creation space)
  Professional Headshots
  Game Cave
  Lamination Station (lamination and binding services)

Training

Workshops for basic and advanced Word and Excel training will be offered during the fall semester.  The IT Geeks also offer Tech Talks in one of our IT labs or in your classroom.

Self-Service Knowledgebase

You can use our Knowledgebase to find answers to your questions 24/7.  If you don't find what you need, let us know!