IT Service Desk
|Faculty/Staff - IT Service Desk||Students - IT Geeks|
-Tweet: @EKUITColonels | Facebook: @EKUITServiceDesk
Submit an IT Service Request Online
-Walk-up Support: Combs 208
IT SERVICE DESK HOURS (SUMMER, May 11-Aug 7)
859-622-3000 Normal Telephone Support hours (Eastern Time):
HOLIDAY PHONE HOURS
Memorial Day phone hours May 25th - 12 noon to 5:00 pm
IT Service Desk - Combs 208 Normal Walk-in support hours [BY APPOINTMENT ONLY & CUSTOMER MUST WEAR A FACE MASK]:
Walk-in hours by appointment & customers must be wearing a face mask | Mon- Thurs, 7:30a m to 5:00 pm.
Phones - Mon-Thurs, 11 a.m. - 4 p.m.
Social Media (Twitter, Facebook, etc) @EKUGeeks
All other support by appointment only and the customer must wear a face mask.
-CLOSED UNIVERSITY HOLIDAYS: Labor Day, Fall Break, Thanksgiving Break, Winter Break, MLK Jr. Day, Spring Break, Memorial Day and the Fourth of July. We also follow EKU Inclement Weather Schedules.
IT Service Desk
The IT Support Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services in person and over the phone. The Support Desk resolves over 90% of all incoming issues independently. If we cannot resolve an issue on the phone, we escalate your inquiry and you will be contacted by a member of our team.
- Consultative support and assistance with general technology use
- Software installation and best-effort support for use of software
- Assistance with EKU supported software, applications, and EKU IT services
- Virus/malware cleanup
- Training (individual, small group, and large group)
- AV Support for Classrooms/Events
Any EKU student is eligible for support and consultations from the IT Geeks. Troubleshooting is generally limited to 15-minute sessions if there are other clients waiting for help, but if there is no line a Geek will be glad to work longer to resolve your issue unless we immediately know the issue should be dropped off for advanced support.
|Library Atrium Geek Location||Library - Returning 2020|
|Basic troubleshooting||Basic & Advanced troubleshooting|
|Software installations||Software installations (Cloud Printing Drivers, Read&Write Gold)|
|1-week equipment checkouts||Virus and malware cleanups|
|Student technology lab \ Cloud Printing||Student technology lab \ Cloud Printing|
|Underground Media (Audio / Video creation space)|
|Lamination Station (lamination and binding services)|
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