Information Technology A to Z Index IT Service Support Request

IT Service Desk

Help
Faculty/Staff - IT Service Desk Students - IT Geeks
-Call: 859-622-3000
-Email: support@eku.edu
-Tweet: @EKUITColonels  |  Facebook: @EKUITServiceDesk
   Submit an IT Service Request Online
-Walk-up Support: Combs 208

 

-Call: 859-622-GEEK (4335)
-Email: geeks@eku.edu
-Tweet: @EKUGeeks
-Website: http://geeks.eku.edu
-Walk-up Support: Library Atrium

859-622-3000 Telephone Support hours (EST):

Monday-Thursday, 7:30 a.m. - 10 p.m.
Friday, 7:30 a.m. - 4:30 p.m.
Saturday & Sunday,  noon - 9:30 p.m.

 

IT Service Desk - Combs 208 Walk-in support hours:

Monday-Thursday, 8 a.m. - 6 p.m.
Friday, 8 a.m. - 4:30 p.m.

 

Regular Semester Hours (EST)

Sunday, 6-11:30 p.m.
Monday-Thursday, 7:30 a.m. - 11:30 p.m.
Friday, 7:30 a.m. - 4:30 p.m.

 

-CLOSED UNIVERSITY HOLIDAYS: Labor Day, Fall Break, Thanksgiving Break, Winter Break, MLK Jr. Day, Spring Break, Memorial Day and the Fourth of July.  We also follow EKU Inclement Weather Schedules.

IT Service Desk

The IT Support Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services in person and over the phone.  The Support Desk resolves over 90% of all incoming issues independently.  If we cannot resolve an issue on the phone, we escalate your inquiry and you will be contacted by a member of our team.

  • Consultative support and assistance with general technology use
  • Software installation and best-effort support for use of software
  • Assistance with EKU supported software, applications, and EKU IT services
  • Virus/malware cleanup
  • Training (individual, small group, and large group)
  • AV Support for Classrooms/Events

IT Geeks

Any EKU student is eligible for support and consultations from the IT Geeks. Troubleshooting is generally limited to 15-minute sessions if there are other clients waiting for help, but if there is no line a Geek will be glad to work longer to resolve your issue unless we immediately know the issue should be dropped off for advanced support.

Library Atrium Geek Location Roark 2nd Floor Geek Location
Basic troubleshooting Basic & Advanced troubleshooting
Software installations Software installations (Malwarebytes Anti-Malware, Read&Write Gold)
E-recycling E-recycling
1-week equipment checkouts Virus and malware cleanups
Student technology lab \ Cloud Printing Student technology lab \ Cloud Printing
  Makerspace
  Underground Media (Audio / Video creation space)
  Professional Headshots
  Game Cave
  Lamination Station (lamination and binding services)

Training

Workshops for basic and advanced Word and Excel training will be offered during the fall semester.  The IT Geeks also offer Tech Talks in one of our IT labs or in your classroom.

Self-Service Knowledgebase

You can use our Knowledgebase to find answers to your questions 24/7.  If you don't find what you need, let us know!

 

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