IT Support

Update/Change Verification Phone Number and Email - Student Password Self-Service

Login to https://myapps.microsoft.com/.
Click your profile image/badge in the top right of your screen, then choose Profile

Use a Secure Internet Connection

Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.

On Campus

Use a wired connection when practical. Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network. These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).

Use commands in Teams

This knowledgebase article will describe 'use commands' available in Teams

Use ILP Integration in Blackboard to transfer grades into myEKU

How to use Blackboard ILP integration to transfer grades into myEKU

Use live captions in a Teams meeting

This knowledgebase article will explain how to use live captions in a Teams meeting

Use Microsoft Excel to create Blackboard test questions

Here are directions to create Bb test questions/answers through an Excel spreadsheet. This method is especially efficient when you want to create new multiple-choice questions.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to Blackboard. Instead, all EKU users have an account on stream.microsoft.com where they can upload and share videos to other EKU users. This tutorial illustrates how to use this feature to embed video content in to your Blackboard course without hosting the videos on the Blackboard server.

First, go to stream.microsoft.com and click on the sign in button in the top right:

Use rules to create an out of office message

Using 2FA/MFA when traveling between time zones (DUO USERS ONLY)

Before you leave

Check your laptop settings to be sure the date, time, and time zone are set to update automatically.

If you have difficulty authenticating after crossing a time zone

Using 2FA/MFA while traveling

Whether you're planning to travel or not, EKU STRONGLY URGES you to enroll at least two devices, in case your preferred device is lost, stolen, disabled, or inaccessible.

Using Respondus LockDown Browser - For Instructors

Respondus LockDown Browser (LDB) is a tool that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring. LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard. NOTE: Respondus Monitor is an option within LDB that automatically records the students' monitor display and their webcam.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Using the Course Tiles View in Blackboard

Blackboard lets users choose to see their courses in "list view" or "tiles view." Users select the view by clicking the buttons at the top left above their entries: All users can have whichever view they prefer and can switch at any time.

View or Print Your Schedule

This article discusses how to view or print your schedule in myEKU.

View Previously Scanned Documents

How to view previously scanned documents in BDMS.

View Your Holds and Major

This article discusses viewing your holds and your major in myEKU.

Viruses & Malware

Viruses and malware is software designed to gain access to your computer. There are many forms including spyware that records your activity and sends to a hacker; viruses that damage and delete your files; and ransomware that locks your computer and files until you pay money (usually in the form of bitcoins) to recover the system—if you’re lucky.

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

VPN

This article is a placeholder

The VPN client can be downloaded by going to https://sslvpn.eku.edu and authenticating with your EKU email address and password if prompted.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.