Information Technology A to Z Index

Scheduled Outages

Wednesday, May 17, 2017

Banner downtime from 5:00 pm-5:05 pm. It should be unavailable for between 1-5 minutes.  

Spring Break 2017 Week Projects

IT Service Desk Phone Hours (Twitter @EKUITColonels)

Monday-Friday, 8 a.m. - 12 noon and 1-4:30 p.m.

Monday, March 13, 2017

  • Blackboard Upgrade -- Begin Time: 12:01 AM

Tuesday, March 14, 2017

  • Blackboard Upgrade Finished
  • Make network HSRP changes for some management networks – this should not impact end users

Wednesday, March 15, 2017

  • CENDB Clone
    Begin: 5:15 AM
    End: 8:00 AM
    Who is affected by this? No end user impact, other than users who might depend on that DB.
  • Internet Router upgrades
    Begin: 1:00 PM
    End: 5:00 PM
    Users should plan on internet not being available at some point during this time
  • Dispatch is moving to new EMS building
    Phones (may require work)
    Desktop setups – these may be completed before the move

Thursday, March 16 2017

  • Firewall Code Upgrades (this is related to our current ongoing network issue)
    Start time: 8:30 AM
    End time: 10:30 AM
    Expect short service outage as reboots occur
  • Student Authentication change for Office 365
    May take 48 hours to complete change

Friday/Saturday, March 17/18, 2017

No work

Sunday, March 19, 2017

  • NetApp Code Updates
    Start time: 8:00 PM
    End time: 10:00 PM
    Expect no outages

Monday, March 13 and Tuesday, March 14, 2017

Blackboard will be unavailable during updates.  This minor update fixes the problems currently affecting instructors' grading of discussion forums and blogs and managing groups.  There are no changes to the user interface or program features.  We expect the system to be unavailable for up to 40 hours, as it was for the similar process in early January.  If you are teaching an eight-week class in "Term A," note that your final grades are due on Wednesday, March 22.

Sunday, February 5, 2017

Systems will be moving the SCCM box to a new VM hosting box.  SCCM will be down for about 30 minutes during this time.  I should be back up by Monday morning.  This will only affect anyone imaging systems or pulling reports from the DB.

Wednesday, February 1, 2017

Networking moved Combs Classroom Building DHCP servers.  No outage expected other than maybe a tiny blip in Lync in that building.

Saturday, January 7, 2017

Blackboard was unavailable 12:01 a.m. Saturday until 4:30 p.m. Sunday, January 8, for an update.  There are no changes to the user interface or program features, but several changes to the "backend" should make things much smoother and less prone to glitches.

Update: Blackboard was unavailable from midnight Friday until 4:30 p.m. on Sunday.  The update started normally but then slowed unexpectedly.  With assistance from Blackboard we let things finish successfully. 

Tuesday, December 20, 2016

  • 3 p.m. - Network configuration changes for Coates Data Center.  This will affect incoming phone calls to campus for about 15 minutes
  • 5 p.m. - Firewall upgrades will be applied.  We expect this to take less than four (4) hours.  There is an outage risk, so please consider your work schedule if you need to be on campus
  • Banner users will be able to work without interruptions until 5 p.m.

Monday, December 19, 2016

  • Security patches will be applied to servers, occasional short outages as reboots are completed
  • General maintenance tasks
  • Banner users will be able to work without interruption, our work will not affect these services 

Saturday, November 12, 2016

The following applications will be unavailable Saturday, November 12, 6 a.m.-7 a.m., due to system maintenance: Banner, EKU Direct, Degree Works, BDMS, and Argos Reporting.

Monday, November 7, 2016

DHCP Cutover this evening will affect these networks:

  • Memorial Science
  • Moore
  • Roark 
  • Whalin
  • Lancaster
  • Campbell
  • Foster 
  • Case
  • Cammack
  • DMZ
  • Burrier
  • Alumni House
  • Somerset
  • Walters Hall
  • Turley
  • Burnam Hall
  • Sullivan Hall
  • Coates

Monday, October 31, 2016

DHCP Cutover this evening will affect these networks:

  • Dizney
  • Wallace
  • Rowlett
  • Donovan
  • Whalin
  • New Science Building
  • Begley
  • Gentry
  • Meadowbrook
  • Brockton
  • Commonwealth
  • New Hall
  • Wellness Center
  • Telford
  • Clay
  • Soccer Field

Thursday, October 27, 2016

DHCP cutover this evening will affect these networks:

  • Center for the Arts 
  • Stratton 
  • DOCJ
  • Keene Hall

Wednesday, October 26, 2016

DHCP cutover this evening will affect these networks:

  • Coates

Tuesday, October 25, 2016

DHCP cutover this evening will affect these networks:

  • Danville

Monday, October 24, 2016

DHCP cutover this evening will affect these networks:

  • Manchester

Wednesday, October 19, 2016

DHCP cutover this evening will affect these networks:

  • Perkins
  • Carter
  • Ashland

Saturday, August 24, 2016

Banner, EKUDirect, DegreeWorks, Argos Reporting, and BDMS will be unavailable due to scheduled server maintenance starting at 6:00 a.m.  Services will be restored by 3:00 p.m.

Tuesday, August 16, 2016

The Blackboard system is still unavailable as of 4:30 p.m.  Services were restored at 11:30 p.m. on Wednesday, August 17.

Monday, August 15, 2016

The Blackboard system will be unavailable after 1 p.m., Monday, 15 August, for system maintenance. We expect to restore full services late Monday evening or early Tuesday morning.

Saturday, July 2, 2016

Due to scheduled maintenance, Banner INB and BDMS will be will be unavailable on Saturday, July 2 between 7 a.m. - 4 p.m. #EKU

Thursday, June 9, 2016

We will be updating our SSL certificates used in the Lync environment.  There are no expected outage or service interruptions.  We did experience issues but those were all resolved.

Thursday, June 2, 2016

At 5 p.m. we plan to cutover to a new WINS server to replace our existing WINS server.  We plan to use the same IP address so we don't have to reconfigure any server settings or DHCP scope options.

Friday, May 20, 2016

Upgraded 2 netapp devices that are the backend storage for 90% of the servers in the datacenter and all EKU mapped drives in use.

Tuesday, May 17, 2016

EKU Blackboard will be unavailable so that we can reconfigure data storage. 

Friday, April 29, 2016

Due to scheduled maintenance on the PROD database, the following services will be will be unavailable after 5:00 p.m. on Friday, April 29.  Services will be restored by 3:00 p.m. on Saturday, April 30.  Please plan accordingly:
• Banner
• EKUDirect
• DegreeWorks
• Argos Reporting
• BossCars

Sprint Break 2016 Week

Monday, March 14
• Blackboard will be down 9 a.m. to 6 p.m.
• EKU Direct, Degree Works, and all other Banner production services (BDMS, Bosscars, Argos, etc.) will be unavailable stating at 5 p.m.
• Employee Email could have brief interruptions.
• Brief network interruptions are possible.

Tuesday, March 15
• Wireless network could have brief interruption in the morning.
• EKU Direct, Degree Works, and all other Banner production services (BDMS, Bosscars, Argos, etc.) will be unavailable all day.
• Campus phone services could have very brief interruption.

Wednesday, March 16
• EKU Direct, Degree Works, and other Banner production services (see above) will be back up at 7:00 a.m.
• Data Storage upgrades will briefly interrupt most services (Blackboard, Banner, Email, etc.).

Thursday, March 17
• Firewall upgrades could cause brief interruption to network and VPN connections.

Friday, March 18
• No planned interruptions.

Saturday - February 27, 2016

Banner production systems will be unavailable 7 a.m. - 1 p.m. and will affect systems such as EKUDirect, Banner (PROD), BDMS, and Argos Reporting.

Friday - February 19, 2016 - CANCELLED

Banner will be down for upgrade from 5-9 p.m. and this will affect such systems as EKUDirect.

Wednesday - February 10, 2016

At 6:00 PM this evening our electrical contractors will be doing some work to the PBX room in Coates. While this work is occurring the room will be running on UPS power, so we don’t expect any service interruptions. 

What’s happening:

1.       Power to the old Coates UPS will be shutdown.
2.       Masters is adding a new breaker to provide power to our new Coates UPS.
3.       Power is back online.
4.       After that is complete Networking is relocating the rack that provides connectivity to the President’s office. This will cause an interruption in service.

Saturday - January 9, 2016

Banner, EKUDirect, and Degreeworks Production will be down for maintenance beginning at 6:00 AM on Saturday, January 9th until 9:00 AM Saturday, January 9th. The following services will be unavailable during this time: 

  • Banner (Production)
  • EKUDirect (Production) 
  • DegreeWorks (Production)
  • Argos Reporting (Production)
  • BDMS (Production)
  • BossCars (Production)

The TEST database and related services should still work, however.

If you have questions or concerns, call the IT Support Desk at 859-622-3000 or email or Tweet @EKUITColonels.

Inside Look

Microsoft Lync (Skype for Business) Client Software Update
IT will be pushing out an update to Windows PCs on Tuesday, May 30th that could affect the appearance of the Microsoft Lync (Skype for Business)...
Subscribe to Inside Look