Information Technology A to Z Index

IT Service Desk/Help Desk

Employees-IT Support Desk
-Call: 859-622-3000
-Email: support@eku.edu
-Tweet: @EKUITColonels
-Submit a Request Online
-Walk-in: Combs 208
-Hours (All Support-Summer): Monday-Friday, 8 a.m.-4:30 p.m.

Students-IT Geeks 
-Call: 859-622-GEEK
-Email: geeks@eku.edu
-Tweet: @EKUGeeks
-Website: http://geeks.eku.edu
-Hours (All Support-Summer): Monday-Friday, 8 a.m.-4:30 p.m.
 

IT Support Desk

The IT Support Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services in person and over the phone.  The Support Desk resolves over 90% of all incoming issues independently.  If we cannot resolve an issue we escalate your inquiry to another IT unit or do our best to provide alternative referrals or resources.

IT Geeks

Any EKU student is eligible for support and consultations from the IT Geeks. Troubleshooting is generally limited to 15 minute sessions if there are other clients waiting for help, but if there is no line a Geek will be glad to work longer to resolve your issue unless we immediately know the issue should be dropped off for advanced support.

Features:

  • Consultative support and assistance with general technology use 
  • Software installation and best-effort support for use of software
  • Assistance with myMail, Office 365, Symantec, and other EKU supported software, applications and EKU IT services 
  • Virus/malware cleanup 
  • Training (individual, small group and large group) 
  • AV Support for Classrooms/Events 
  • Classroom technology provides support for classrooms and events, including: laptop presentations, overhead projectors, clickers, ???

Training

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Self-Service Knowledgebase

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