Information Technology A to Z Index IT Service Support Request

IT Support

G Suite Course Kit Assignment Tool: Student Checking Grades

  1. When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.  If you click the gray 'View my grade' button you will see your grade.
    When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.

G Suite Course Kit Assignment Tool: Initial Setup

Google Course Kit integration with Blackboard allows instructors to take up assignments into their Google Drive and send grades to the LMS.   The initial setup steps below would need to be completed in each course to create the Google Drive folders.

G Suite Course Kit Assignment Tool: Instructor Submission Management

  1. When a student submits an assignment, this is what it looks like in Course Kit. Click the assignment to look at it, make comments, and grade.
    When a student submits an assignment, this is what it looks like in Course Kit

G Suite Course Kit Assignment Tool: Student Submitting Assignments

  1. Login to Blackboard.
  2. Go to the class where you have an assignment.
  3. If the assignment is using Google Course Kit, you will also need to sign into your EKU Google account.  NOTE: You should log into the EKU Google Account first.  When you click on the assignment in Blackboard, you'll be prompted to log in.  Click the 'Sign in' button.

G Suite for Education

File and Data Storage, Archiving, and Backup

Collaboration Apps

Get Started with Blackboard: Faculty

Blackboard is EKU's learning management system (LMS):

Google Vault

1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to  sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while

So basic flow is  (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage:

Google Workspace for Education Storage Limits

Effective January 2023, Google has implemented a paid Google Workspace subscription package for universities and will no longer be free, unlimited storage.  

This storage space covers both Google Drive and Google Photos.

Grade Center display has too much white space for the headers

Issue:  Grade Center display has too much white space for the headers.

Diagnosis: Some column has a name that extends to several lines, forcing all the columns to have big white space.

Group or ungroup messages in your Inbox

This article explains how to remove the Focused Inbox in Outlook in Office 365

Handling Images in Blackboard Tests

1. Add images to test questions

The Bb Test Canvas lets you add images directly to any test question. While you are creating or editing a question, the third toolbar on the Question Text box has a button to “browse” for the image. First, put your cursor in the Question Text where you want the image to appear, and then click the Insert/Edit Image button.

Hide Courses No Longer Teaching/Delete previous instructors from courses

ISSUE: You are no longer an instructor in a course in Blackboard and no longer want to see the course on your course list (#1, below). You are a new instructor and want to remove the old instructor from a course (#2-7, below)

FIX:

Hobsons: Build a Filter

How to build a filter in Hobsons.

Hobsons: Manage Event Attendance

How to manage event attendance in Hobsons.

Hobsons: Revise and Create New Event

How to create an event in Hobsons by copying existing event.

Hobsons: Telecenter-Make a Call

How to enter information into Hobsons Connect when making calls to particular clients.

Hobsons:Telecenter -Build a Call Job

How to build a call job in Hobson's Connect.

How do I enroll a security key in Microsoft Multifactor Authentication

Obtain Your Security Key

You can reach out to the IT Service Desk (employees) or IT Geeks (students) about obtaining a YubiKey.

If you prefer to purchase one, you can by going to the YubiKey website.

How to back up your email

Issue: You want to back up your email locally (in addition to keeping them on the email server)

Environment: Outlook 2016, Outlook 2013

Resolution:

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

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