Information Technology A to Z Index IT Service Support Request

IT Support

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success.  Add announcements for these types of activities:

Blackboard App - How to Setup

Issue: Setup Blackboard App 

Resolution:

1. Open app.
Open app.

Blackboard App Crashes on iOS 12 when Viewing Discussion Boards

ISSUE: Blackboard App Crashes on iOS 12 When Viewing Discussion Board Threads 

RESOLUTION: None, other than not updating iOS to 12.  If you upgrade and it crashes, you will need to use a PC to view discussion boards on Blackboard.

ETA on Fix: None as of Monday, September 24, 2018

Blackboard Collaborate

Launch Blackboard Collaborate

  1. Log into Blackboard
  2. Open Course
  3. Click Tools (on the left-hand menu)
    Blackboard Collaborate
  4. Click Blackboard Collaborate Ultra to schedule and join web conferencing sessions and view recorded archives.

IT Training Video

Blackboard Collaborate Etiquette

Best Practices for a Good Session

Blackboard Collaborate Support

Support from Blackboard Help

Blackboard Course Banner Images

You can make a very nice banner graphic or "header" for your course, to display at the top of the Announcements page. NOTE: If this image isn't formatted correctly, it will not display correctly if a user views their courses in the Blackboard tile view. 
 

Blackboard Course Merge

Are you teaching mul

Blackboard Discussions

Online discussions provide unique benefits.  Because students can take time to ponder before they post ideas, you may see more thoughtful conversations.  You can observe as students demonstrate their grasp of the material and correct misconceptions.  You can extend your student hours and reach students more often during the week so that learning is continuous.

Blackboard Email

The email tool allows you to send email to other people in your course without launching a separate email program, such as Gmail, Hotmail, or Yahoo. You can send email to individual users or to groups of users.

Blackboard Email Blocked on Student Accounts

How to check for blocks in email preferences: 

Undo an email block on donotreply@blackboard.com & do-not-reply@eku-live.blackboard.com & do-not-reply@eku.edu  

Blackboard Enrollment/Login Change

How employees will be enrolled in Blackboard now

Blackboard Tool Availability

Tool Availability in Blackboard Courses

To use any of the tools listed below in your Blackboard site, you must first enable the item(s) on your Tool Availability page. It’s easy: On your course menu, open Customization > Tool Availability. Scroll to the item and check the box(es). Click the Submit button to complete your work.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

Blackboard: Currently Known Issues

This page collects a list of the currently known issues with our Blackboard system.  This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.  

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Browser Security

Web browser default settings are secure but you can do more to protect your privacy and enhance security. 

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