Information Technology A to Z Index IT Service Support Request

IT Support

Banner Grant Forms & Reports

Grant forms and reports.

Banner Keystrokes

Banner keystrokes and menus guide.

Banner Password

Banner password.

Banner: Basics

Information about the Banner software, training, and documentation. 

Banner: Delete Java Cache

Java update fix Database Authentication error in Banner.

Banner: How to Change Password

How to change your Banner password for EKU employees.

Banner: Naming Conventions for Banner Objects

This is a complete list of naming conventions for Banner objects.

Banner: Rule Code Definitions

Summary of finance terms/abbreviations (rule code definitions) in Banner.

Bb Annotate Grading Tool Update

ISSUE: Recently Blackboard instituted a new in-line grading tool in Bb Annotate.  While this tool has several improvements and features compared to the old “New Box View,” we have discovered a design issue that can cause significant frustration and lost work. 

BDMS Basics: Help Sheet for Document Manager

Basics for Document Manager.

BDMS Basics: Help Sheet for WebApp

BDMS Help Sheet for WebApp.

BDMS Insert a Page to Indexed Document

How to insert a page to an Indexed Document in Doc Mgr.

BDMS Insert Attachment on Email

This article discusses how to insert an email attachment into Doc Mgr.

BDMS Insert Email

This article discusses how to insert an email into Document Manager.

Before Email Migration to Office 365

On the day EKU IT will be migrating your email account to the Office 365 cloud you will receive this message.  Note: Your voicemail will not work (getting or checking messages) during this process.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Blackboard 'Sign On Error!'

What to do when you get a Sign on error in Blackboard

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment.  This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

Blackboard Ally Score Indicators

What is Ally?

Your class is full of diverse students with unique learning abilities.  Ally automatically scans your original content, and performs a series of steps to make them more accessible:

  • Generates alternative formats for students to download
  • Provides accessibility scores
  • Gives instructor feedback on how to improve your accessibility score

Accessibility Scores

The score indicators are only shown to the instructor as a way to help them improve their accessibility score for their course documents.

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