Information Technology A to Z Index IT Service Support Request

IT Support

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

Mac: Screenshot

Learn how to take pictures of the screen (screenshots) on a Mac. These screenshots are saved as files on the desktop.

Make a call in Microsoft Teams (Note: this is currently only configured for calls between EKU employees)

This knowledgebase article explains how to use Teams to make a phone call

Make Account Payments Online

This article discusses how to make account payments online with EKUDirect.

Malwarebytes Anti-Malware Workaround

Issue: On January 27, 2018 the Malwarewarebytes company released a bad update for their software we have loaded on EKU employee machines--Malwarebytes Anti-Malware.  This bad update caused massive resource usage of PCs and a loss of internet connectivity.  Every connection that gets blocked (not everyone was affected but many were), it will look like this:

MBAM workaround

Manage email messages by using rules

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

The easiest and most common rule to create is one that allows you to move an item from a certain sender or with certain words in the subject line to another folder. You can create this rule directly from a message you've already received.

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

Managing Blackboard Course Tile Images

ISSUE: Blackboard course tile image and course banner image resizing issues

RESOLUTION:

Map a Network Drive - Mac OS X

1. Make the Finder utility active, hold the Command key and press the K button to bring up the appropriate server connections.  If Finder is not active, click the blue face icon on the Dock before entering the keyboard command.

2. On the next screen choose to manually specify the network address.  For example, the student W: drive would be:
cifs://studentsrv.student.eku.edu/users/emailusername

Map a Network Drive - Windows 10

1. Open This PC then click the computer tab and click Map Network drive

2. Now specify a drive letter and type the location of the shared folder.  For example, the student W: drive address:
 \\studentsrv.student.eku.edu\users\%USERNAME%
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button

Map a Network Drive - Windows 7

Mapping a drive means you assign a drive letter on your computer to a server path.  You can then connect to the server without having to remember and type the path every time.

1. On the Start menu, click Computer

2. In the next window, click Map Network Drive.

Map a Network Drive - Windows 8

1. Open Windows File Explorer, and select This PC in the Navigation Pane.  Click the Map network drive button on the ribbon, or right-click This PC and then select Map network drive...

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

Microsoft Authenticator App, the fastest way to login (Basics)

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor authentication (2FA).  Two-factor verification helps you access your accounts more securely.   No more getting a phone call, or receiving a text code to sign-in!  Another great thing, you don't need an internet connection to use (after the initial setup). Available for download from:

Mobile Device Security Tips

Like most people, you've probably accumulated a lot of personal information on your mobile device.  The valuable data makes these devices a target for thieves and cybercriminals.  These tips are especially important if university data is on the mobile device:

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Move or Copy Document Pages

How to move and/or copy document pages to a batch in BDMS.

Move or Copy Document Pages WebApp

Web Access allows you to move or copy document pages from the Document Display view to another application. 

My EKU

Login to EKU is a quick link to email, myEKU and more.

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