Information Technology A to Z Index IT Service Support Request

IT Support

CMS: Page

CMS-create a page.

CMS: Inside Look

CMS-create an Inside Look news story.

CMS: Event

CMS-create an event.

CMS: Image Gallery

CMS-creating an Image Gallery.

Delete a Document

How to delete a document in a result set, and a displayed document in Doc Mgr.

YouTube Videos Showing as Unavailable

ISSUE: Older videos that were working on YouTube are now showing as unavailable if embedded, or private when you follow the link.

BDMS Insert Email

This article discusses how to insert an email into Document Manager.

BDMS Insert Attachment on Email

This article discusses how to insert an email attachment into Doc Mgr.

Hobsons: Manage Event Attendance

How to manage event attendance in Hobsons.

Adobe Product Login

During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

Computer Naming: Fixed Asset

How to name computers in Active Directory.

Lync Client: Chat (Instant Messaging)

Using the Lync Client for IM. (Chat or Instant Messaging)

CMS: Building a Webform Type & Explanations

Webform types and component explanations.

View Previously Scanned Documents

How to view previously scanned documents in BDMS.

Change Course Name in Blackboard

Renaming a Current Course

Follow these steps to change the course name that is displayed on My Courses for you and your students:

OWA: Create a New Inbox Folder

Create a new inbox folder in OWA and have emails automatically sort to this folder.

CMS: Embed Video

How to embed a video.

Synchronizing Passwords BDMS

Banner and Document Imaging are directly connected but can be used independently. Synch your passwords quickly with this support article.

Banner: Delete Java Cache

Java update fix Database Authentication error in Banner.

Android: Screenshot

How to take screenshot with Android device.

Pages