Information Technology A to Z Index IT Service Support Request

IT Support

Use a Secure Internet Connection

Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.

On Campus

Use a wired connection when practical.  Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network.  These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).

CMS: Upload & Link PDF

How to upload and link to a PDF in the CMS.

Map a Network Drive - Windows 10

1. Open This PC then click the computer tab and click Map Network drive

2. Now specify a drive letter and type the location of the shared folder.  For example, the student W: drive address:
 \\studentsrv.student.eku.edu\users\%USERNAME%
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button

Update/Change Verification Phone Number and Email - Student Password Self-Service

  1. Login to https://myapps.microsoft.com/.
  2. Click your profile image/badge in the top right of your screen, then choose Profile
    Click your profile image/badge in the top right of your screen, then choose Profile

     

CMS: Building a Webform

Building a Webform in Drupal Content Management System.

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

Restore Previous Version of a Folder

How to restore the previous version of a folder.

CMS: URL's

URL's for pages within a website.

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment.  This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

Lync Phone: Transfer Calls

Complete blind and consultant transfers using the Lync phone.

Lync Client: Voicemail

Setting up voicemail using Lync client.

VPN

This article is a placeholder

The VPN client can be downloaded by going to https://sslvpn.eku.edu  and authenticating with your EKU email address and password if prompted.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

IT Website: CK Editor

This article discusses the CK Editor currently used in Drupal.

Training: Discoverer (ODS Operational Data Storage)

Description of the Discoverer (ODS Operational Storage) training.

Banner Finance Manual

The complete Banner Finance User Manual.

EKU Homepage Bottom

Navigating the bottom section of the EKU Homepage.

Hobsons: Telecenter-Make a Call

How to enter information into Hobsons Connect when making calls to particular clients.

External Email Tags

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

CMS: Upload Picture or Graphic

Upload a picture or graphic.

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