Information Technology A to Z Index IT Service Support Request

IT Support

Web Writing: Plan Your Workflow

Content creation is decentralized in a content management system (CMS). Take time to plan for the new workflow.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

Banner Data Extract

Extract data from banner form into an excel spreadsheet.

CMS: Content Management

CMS- using the Content Management tool.

CMS: Quick Start Guide

Quick Start Guide to the CMS.

CMS: Contact Information

CMS-how to create the contact information section.

G Suite Account and Login Information

Your Account Credentials

You will authenticate your G Suite account like you do your Office 365 account, with your full EKU email address and password:

Google signin

Signing In

Open www.google.com and be sure you are logged out of any other Google accounts by clicking the icon in the top-right corner and choosing the Sign out button.  If you do not have that, you are not currently logged into a consumer Google or G Suite for Education account.

CMS: Links-External

Linking to external content in the Content Management System.

HP 8460p Ports

Diagram of Ports on HP 8460p

Lync Client: Calls & Transfers

Making calls with the Lync Client.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately.  You have several options.

Banner Keystrokes

Banner keystrokes and menus guide.

Lync Phone: PIN Management

Manage PIN for Lync phones.

Lync Phone: Call History

Using the Call History option on a Lync phone.

Create Blackboard Forums

forum is an area of the discussion board where participants discuss a topic or a group of related topics. Within each forum, students can create multiple threads.

Blackboard Collaborate

Launch Blackboard Collaborate

  1. Log into Blackboard
  2. Open Course
  3. Click Tools (on the left-hand menu)
    Blackboard Collaborate
  4. Click Blackboard Collaborate Ultra to schedule and join web conferencing sessions and view recorded archives.

IT Training Video

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Java 7 Update 67

Java 7 update 67 required.

CMS: Department Directory

CMS-build or edit a Department Directory.

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