IT Support

Troubleshooting a Network Connection

Issue: Network speed or connection issues (Residence Halls and around campus)

Fixes:

YouTube Videos Showing as Unavailable

ISSUE: Older videos that were working on YouTube are now showing as unavailable if embedded, or private when you follow the link.

Adobe Product Login

During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

Change Course Name in Blackboard

Renaming a Current Course

Follow these steps to change the course name that is displayed on My Courses for you and your students:

View Previously Scanned Documents

How to view previously scanned documents in BDMS.

Fax

Directions to use the fax feature on the department printers at EKU.

Reordering Pages WebApp

How to reorder page(s) in a document by dragging the desired thumbnail to a new location in the thumbnails contact sheet in WebApp.

Microsoft Authenticator App, the fastest way to login (Basics)

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor authentication (2FA). Two-factor verification helps you access your accounts more securely. No more getting a phone call, or receiving a text code to sign-in! Another great thing, you don't need an internet connection to use (after the initial setup). Available for download from:

Move or Copy Document Pages WebApp

Web Access allows you to move or copy document pages from the Document Display view to another application.

Using Respondus LockDown Browser - For Instructors

Respondus LockDown Browser (LDB) is a tool that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring. LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard. NOTE: Respondus Monitor is an option within LDB that automatically records the students' monitor display and their webcam.

Page Rotation as New Version WebApp

How to rotate a page and save as a new version in WebApp.

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.

Resolution:

Less Phishing & Spam with Office 365 Advanced Threat Protection (ATP)

EKU IT is pleased to announce that we will be enabling Office 365 Advanced Threat Protection (ATP) on our Microsoft systems soon. In addition to other protections already in place, ATP helps protect the EKU community from malicious attacks by providing better spam and malware protection for email, SharePoint Online, OneDrive, and Microsoft Teams.

Phishing Basics

Phishing is when a hacker tricks you into handing over your personal information like credit card numbers, usernames and passwords, social security numbers, etc. Commonly they use “spoofed” emails, fraudulent websites, phone service calls, or phony text messages to full you. Phishing is a type of

G Suite for Education

File and Data Storage, Archiving, and Backup

Collaboration Apps

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts. Phishing is a social engineering problem.

Resolution:

Forward message to: spam@eku.edu
Ignore and delete the message.
NEVER click links in these email. If you do, run an antivirus scan immediately.

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

Check Mac OS Version

ISSUE: Find what version of Mac OS currently using

RESOLUTION:

Click the Apple icon in the top left screen. Click About This Mac:
Your version number is located at the top of the windows that opens:

I can log into Blackboard, but I can’t see my course listed. What should I do?

First, be sure you click on the 'Courses' link on the left-hand menu when you log into Blackboard.

Phishing and Suspicious Email

Criminals use malicious email and websites to try to trick you into revealing your password or other sensitive information or to infect your computer with malware. Phishing emails often use urgent language, asks for personal information, and has grammatical, typographical, or other obvious errors.

Learn to Spot Phishes

Quick Tip: Check Links Before Clicking

Check the full URL to see if it goes where you expect.