Information Technology A to Z Index IT Service Support Request

IT Support

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

G Suite Account and Login Information

Your Account Credentials

You will authenticate your G Suite account like you do your Office 365 account, with your full EKU email address and password:

Google signin

Signing In

Open www.google.com and be sure you are logged out of any other Google accounts by clicking the icon in the top-right corner and choosing the Sign out button.  If you do not have that, you are not currently logged into a consumer Google or G Suite for Education account.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately.  You have several options.

Create Blackboard Forums

forum is an area of the discussion board where participants discuss a topic or a group of related topics. Within each forum, students can create multiple threads.

Blackboard Collaborate

Launch Blackboard Collaborate

  1. Log into Blackboard
  2. Open Course
  3. Click Tools (on the left-hand menu)
    Blackboard Collaborate
  4. Click Blackboard Collaborate Ultra to schedule and join web conferencing sessions and view recorded archives.

IT Training Video

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Use a Secure Internet Connection

Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.

On Campus

Use a wired connection when practical.  Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network.  These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).

Update/Change Verification Phone Number and Email - Student Password Self-Service

  1. Login to https://myapps.microsoft.com/.
  2. Click your profile image/badge in the top right of your screen, then choose Profile
    Click your profile image/badge in the top right of your screen, then choose Profile

     

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

VPN

This article is a placeholder

The VPN client can be downloaded by going to https://sslvpn.eku.edu  and authenticating with your EKU email address and password if prompted.

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment.  This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

External Email Tags

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

Get Started with Blackboard: Faculty

Blackboard is EKU's learning management system (LMS):

Wireless Network: Chromebooks

How to connect your Chromebook or other ChromeOS device to EKU's Wi-Fi.

Use ILP Integration in Blackboard to transfer grades into myEKU

How to use Blackboard ILP integration to transfer grades into myEKU

Office 365 for Education

File and Data Storage

OneDrive  (Install on PC)

Pages