IT Support

Office 365 Account and Login Information

Your Account Credentials

You will authenticate your Office 365 account like you do your G Suite for Education account, with your full EKU email address and password:

Signin

Social Engineering

Social engineering is the art of manipulating people into giving up confidential information or access to restricted areas. Their attacks can come through emails, text messages, over the phone, via social media, in person, and more. Someone launching a social engineering attack won’t ask one person for the entire information they need. Instead, they will gather a lot of seemingly harmless information from many sources and use it to look legitimate.

G Suite Course Kit Assignment Tool: Initial Setup

Google Course Kit integration with Blackboard allows instructors to take up assignments into their Google Drive and send grades to the LMS. The initial setup steps below would need to be completed in each course to create the Google Drive folders.

Copying Course Material in Blackboard

If you want to move content from one Blackboard course to a separate course:

Error: “multiple DWR Servlets”

Error: Some students receive “multiple DWR Servlets” when trying to click submit a file in Blackboard. This is sporadic/random.

multiple DWR Servlets error

Fix: Try again in a little while. Let the IT Service Desk know by calling 859-622-3000 to report the issue.

Last update: 8/7/2018 at 10:30 a.m.

The Updated Content Editor in Blackboard Learn – Original Experience, Original Course View

Detailed comparison for tools

9.1 Q4 2019
and prior

9.1 Q4 2020 (3900.0)

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Secure Your Data

Everyone is responsible for sensitive data—from banking information to student grades. We have our personal sensitive data and university sensitive data. Unlocked workstations, unencrypted data on mobile devices, and unsecured wireless networks make data vulnerable to loss, identity theft, and sensitive data breaches.

G Suite Course Kit Assignment Tool: Student Submitting Assignments

Login to Blackboard.
Go to the class where you have an assignment.
If the assignment is using Google Course Kit, you will also need to sign into your EKU Google account. NOTE: You should log into the EKU Google Account first. When you click on the assignment in Blackboard, you'll be prompted to log in. Click the 'Sign in' button.

Social Media Security

Social media is here to stay—we connect with family and friends, brands, industry leaders, politicians, and even celebrities. But social networks make it easy for criminals to find out information about you and even infect your computer with viruses and malware.

Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

Multi-factor authentication (MFA) and two-factor authentication (2FA) are security processes that require individuals to provide two or more authentication factors before granting access to an account or system. These authentication factors typically fall into three categories:

Office365 Email Migration - iOS Instructions for the Outlook App

Skip adding additional accounts if prompted. This will show you how to set up your new Office365 email on the Outlook email app

Blackboard Course Merge

Are you teaching mul

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success. Add announcements for these types of activities:

Compromised Accounts

A compromised EKU account is one accessed by a person not authorized to use the account. Criminals and hackers target EKU users to gain:

Physical Security

Ensure the physical security of your electronics will keep your private information and sensitive data out of danger.

Group or ungroup messages in your Inbox

This article explains how to remove the Focused Inbox in Outlook in Office 365

Blackboard Email

The email tool allows you to send email to other people in your course without launching a separate email program, such as Gmail, Hotmail, or Yahoo. You can send email to individual users or to groups of users.

Blackboard Course Banner Images

You can make a very nice banner graphic or "header" for your course, to display at the top of the Announcements page. NOTE: If this image isn't formatted correctly, it will not display correctly if a user views their courses in the Blackboard tile view.

Customize Blackboard Course Theme

Log into EKU Blackboard site using your EKU email username and password.

Handling Images in Blackboard Tests

1. Add images to test questions

The Bb Test Canvas lets you add images directly to any test question. While you are creating or editing a question, the third toolbar on the Question Text box has a button to “browse” for the image. First, put your cursor in the Question Text where you want the image to appear, and then click the Insert/Edit Image button.