Information Technology A to Z Index IT Service Support Request

IT Support

Office365 Email Migration - iOS Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native iOS email app

Mobile Device Security Tips

Like most people, you've probably accumulated a lot of personal information on your mobile device.  The valuable data makes these devices a target for thieves and cybercriminals.  These tips are especially important if university data is on the mobile device:

Workplace Security

Workstations in the workplace are sometimes easy targets for criminal activity.  Whenever a laptop or mobile device is lost or stolen, the data on that device has also been stolen and if proprietary EKU data is lost or compromised, the resulting damage can be much greater than the cost of replacing the equipment.  Some tips:

Lost or broken device used for 2FA

ISSUE: Lose or break device you use for 2FA

FIX: 

  1. Call the IT Service Desk to have them help: 1-859-622-3000 (EST)
  2. They will walk you through the procedure for disabling 2FA or setting up a new device

 

Change 2FA App Password

Issue: Certain non-browser apps don't support two-factor authentication. This lack of support means that if you're using two-factor authentication, the app won't work.  To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.

Note:

Technology Travel Tips

When traveling, electronics security is very important. Some tips:

Apps and Software Security

Apps and software are what run on our PCs, phones, and other mobile devices.  They allow us to do our work, complete school assignments, access entertainment and connect with the world.  They are also easy ways for criminals to gain access to your devices and the information stored on them.

How to back up your email

Issue: You want to back up your email locally (in addition to keeping them on the email server)

Environment: Outlook 2016, Outlook 2013

Resolution:

IT Services - Leaving the University

Leaving EKU? Whether you're about to graduate, retire, or take another job, take these steps to make your transition as smooth as possible.

Effective Wednesday, October 1, 2018, EKU IT--to remain in legal compliance with both Microsoft, Google, and our software vendors-- must remove access to Office 365, Google app services, and university licensed software as listed below.

Protect Your Privacy

Your personal information is as valuable as money.  As such, you should value and protect it.  Your PCs and other devices connect to the world but are loaded with personal information about you—contact, photos, videos, locations, financial data, etc.

Comparison Chart - Microsoft Office 365 and G Suite for Education

Feature G Suite for Education Microsoft Office 365 for Education
Browser Chrome Internet Explorer / Edge
Word Processing Docs Word
Spreadsheets Sheets Excel
Presentations Slides PowerPoint / Sway
Email Gmail (not available at EKU) Exchange/Outlook 
Pages Sites (not available at EKU) SharePoint

Authentication FAQ (Microsoft Authenticator)

Question: Which version of the Authenticator app should I be using?
Answer: We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest Android and iOS version for the best authentication experience.

Viruses & Malware

Viruses and malware is software designed to gain access to your computer.  There are many forms including spyware that records your activity and sends to a hacker; viruses that damage and delete your files; and ransomware that locks your computer and files until you pay money (usually in the form of bitcoins) to recover the system—if you’re lucky.

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

 

I am a new employee and require a computer

For all new employees, your supervisor will need to reach out to Amy Graham in IT to discuss computer needs.

We will need to know if you are full-time or part-time and if your department has a computer for you to use already that may need to be setup for the new employee.

At this time we can also discuss software requirements.

Checking Email Rules - myMail

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU Student myMail system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Types of Blackboard Content

Log into EKU Blackboard site using your EKU email username and password.

On the left-hand menu, click the Courses link then click the course you want to add content to:

Network Security

Most devices today need an internet connection to be useful but anyone can set up a free Wi-Fi network and fool you into handing over your personal data.

Best Practices

Know or verify who owns Wi-Fi or wired networks before you connect

Employees Leaving the University

Employees Leaving University for another job or retiring from the university

NOTE: To retain your student email account when departing the university, you must have taken a credit course.

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