Information Technology A to Z Index IT Service Support Request

IT Support

Social Media Security

Social media is here to stay—we connect with family and friends, brands, industry leaders, politicians, and even celebrities.  But social networks make it easy for criminals to find out information about you and even infect your computer with viruses and malware.

Physical Security

Ensure the physical security of your electronics will keep your private information and sensitive data out of danger.

Clone of VPN

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Please visit https://it.eku.edu/support/remotevpn-computer

G Suite Course Kit Assignment Tool: Student Checking Grades

  1. When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.  If you click the gray 'View my grade' button you will see your grade.
    When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.

Secure Your Data

Everyone is responsible for sensitive data—from banking information to student grades.  We have our personal sensitive data and university sensitive data. Unlocked workstations, unencrypted data on mobile devices, and unsecured wireless networks make data vulnerable to loss, identity theft, and sensitive data breaches.

Lost or broken device used for 2FA

ISSUE: Lose or break device you use for 2FA

FIX: 

  1. Call the IT Service Desk to have them help: 1-859-622-3000 (EST)
  2. They will walk you through the procedure for disabling 2FA or setting up a new device

 

G Suite Course Kit Assignment Tool: Instructor Submission Management

  1. When a student submits an assignment, this is what it looks like in Course Kit. Click the assignment to look at it, make comments, and grade.
    When a student submits an assignment, this is what it looks like in Course Kit

Edit Image File for Blackboard Course Tiles

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Edit Image File for Blackboard Course Tiles

Whitelabel Error

ISSUE: When trying to use EKU Direct/DegreeWorks receive a 'Whitelabel Error Page' error
Whitelabel Error

RESOLUTIONS:

Windows 7 Warning

ISSUE: Microsoft support for Windows 7 will end on January 14, 2020 so IT will be alerting individuals using Windows 7 to bring PC to the Service Desk for an upgrade to Windows 10.  They will receive this message after they login to their facultystaff account.

Set up self service password reset

ISSUE: I need to set up self service password reset.

FIX

Reset EKU Password - Forgot Password

ISSUE: I need to reset my EKU email password myself but don't remember my password

FIX:  Be sure you have password self-service and two-factor authenticaion (2FA) enabled.

Reset EKU Password

ISSUE: I need to reset my EKU email password and it is still working

FIX

Error: web4s.eku.edu says 'An error occurred. Please login again'

ISSUE: Trying to access old EKU Direct login page.  Receive error: web4s.eku.edu says An error occurred. Please login again.

 web4s.eku.edu says An error occurred. Please login again.

RESOLUTION:

Go to new EKU Direct login page and login with EKU email credentials

 

Troubleshooting a Network Connection

Issue: Network speed or connection issues (Residence Halls and around campus)

Fixes:

Assessment and Remote Teaching: Options and Opportunities

This remote-teaching period is an opportunity to evaluate how to meet your learning objectives for your class.

Create Blackboard Forums

forum is an area of the discussion board where participants discuss a topic or a group of related topics. Within each forum, students can create multiple threads.

Types of Blackboard Content

Log into EKU Blackboard site using your EKU email username and password.

On the left-hand menu, click the Courses link then click the course you want to add content to:

Customize Blackboard Course Theme

Log into EKU Blackboard site using your EKU email username and password.

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success.  Add announcements for these types of activities:

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