Information Technology A to Z Index IT Service Support Request

IT Support

Physical Security

Ensure the physical security of your electronics will keep your private information and sensitive data out of danger.

Browser Security

Web browser default settings are secure but you can do more to protect your privacy and enhance security. 

Microsoft Authenticator App - Basics

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor authentication (2FA).  Two-factor verification helps you access your accounts more securely.  

G Suite Course Kit Assignment Tool: Student Submitting Assignments

  1. Login to Blackboard.
  2. Go to the class where you have an assignment.
  3. If the assignment is using Google Course Kit, you will also need to sign into your EKU Google account.  NOTE: You should log into the EKU Google Account first.  When you click on the assignment in Blackboard, you'll be prompted to log in.  Click the 'Sign in' button.

Checking Email Rules - myMail

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU Student myMail system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Secure Your Data

Everyone is responsible for sensitive data—from banking information to student grades.  We have our personal sensitive data and university sensitive data. Unlocked workstations, unencrypted data on mobile devices, and unsecured wireless networks make data vulnerable to loss, identity theft, and sensitive data breaches.

G Suite Course Kit Assignment Tool: Instructor Submission Management

  1. When a student submits an assignment, this is what it looks like in Course Kit. Click the assignment to look at it, make comments, and grade.
    When a student submits an assignment, this is what it looks like in Course Kit

Lost or broken device used for 2FA

ISSUE: Lose or break device you use for 2FA

FIX: 

  1. Call the IT Service Desk to have them help: 1-859-622-3000 (EST)
  2. They will walk you through the procedure for disabling 2FA or setting up a new device

 

Edit Image File for Blackboard Course Tiles

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Edit Image File for Blackboard Course Tiles

Adobe Product Login

During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

Whitelabel Error

ISSUE: When trying to use EKU Direct/DegreeWorks receive a 'Whitelabel Error Page' error
Whitelabel Error

RESOLUTIONS:

Login Failed CAS service provider is not authorized error

ISSUE: While trying to login to EKU Direct / Banner receive a Login Failed CAS service provider is not authorized error
While trying to login to EKU Direct / Banner receive a Login Failed CAS service provider is not authorized error

RESOLUTION: 

  1. Clear browser cache.
  2. Close browser.
  3. Try again

Windows 7 Warning

ISSUE: Microsoft support for Windows 7 will end on January 14, 2020 so IT will be alerting individuals using Windows 7 to bring PC to the Service Desk for an upgrade to Windows 10.  They will receive this message after they login to their facultystaff account.

Error: web4s.eku.edu says 'An error occurred. Please login again'

ISSUE: Trying to access old EKU Direct login page.  Receive error: web4s.eku.edu says An error occurred. Please login again.

 web4s.eku.edu says An error occurred. Please login again.

RESOLUTION:

Go to new EKU Direct login page and login with EKU email credentials

 

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