Information Technology A to Z Index IT Service Support Request

IT Support

Wireless Network: Chromebooks

How to connect your Chromebook or other ChromeOS device to EKU's Wi-Fi.

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution

  1. Forward message to:  spam@eku.edu
  2. Ignore and delete the message.
  3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

 

Malwarebytes Anti-Malware Workaround

Issue: On January 27, 2018 the Malwarewarebytes company released a bad update for their software we have loaded on EKU employee machines--Malwarebytes Anti-Malware.  This bad update caused massive resource usage of PCs and a loss of internet connectivity.  Every connection that gets blocked (not everyone was affected but many were), it will look like this:

MBAM workaround

Disable clutter folder (How To)

Issue: I would like to disable the clutter folder in my EKU myMail account

Cause: The clutter folder in your myMail account is a new mailbox management feature of Office 365.  It can be turned on or off depending on your preferences.    Clutter analyzes how you process your email and moves the 'unimportant stuff' out of your inbox folder and places that into the clutter folder.  In theory it should leave you with an emptier and distraction-free inbox.  

ISSUE: Your account information is not available

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION:   This means you have been accepted by the university but your email account is still not created in our system.  Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

 

Your password has changed

Issue: You receive an email with the subject: "Your password has changed" from it.customerservice@eku.edu

Cause: Your password was reset in EKU Direct.

Resolution:

The email will look like this, with your name:
password

If you did not reset your password in EKU Direct:

Less Phishing & Spam with Office 365 Advanced Threat Protection (ATP)

EKU IT is pleased to announce that we will be enabling Office 365 Advanced Threat Protection (ATP) on our Microsoft systems soon.  In addition to other protections already in place, ATP helps protect the EKU community from malicious attacks by providing better spam and malware protection for email, SharePoint Online, OneDrive, and Microsoft Teams.

Google Vault

1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to  sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while

So basic flow is  (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage:

New Student Authentication Requirements (myMail, Office 365)

As of Friday, March 17, 2017 all EKU students will have a new authentication method that will affect things such as myMail and Office 365 login.  This new authentication page looks like the image below and requires, as the username, your entire EKU email address--not just the portion before the @ sign.  For example, you username used to be jane_doe101 and changed to jane_doe101@mymail.eku.edu.

Blackboard Collaborate

Launch Blackboard Collaborate

  1. Log into Blackboard
  2. Open Course
  3. Click Tools (on the left-hand menu)
    Blackboard Collaborate
  4. Click Blackboard Collaborate Ultra to schedule and join web conferencing sessions and view recorded archives.

IT Training Video

Create Blackboard Forums

forum is an area of the discussion board where participants discuss a topic or a group of related topics. Within each forum, students can create multiple threads.

How to back up your email

Issue: You want to back up your email locally (in addition to keeping them on the email server)

Environment: Outlook 2016, Outlook 2013

Resolution:

VPN

This article is a placeholder

NOTICE:  If you have never used the VPN before, you must contact the IT Service Desk and provide a phone number to be used for two-factor authentication which is a requirement for VPN access as of spring 2019.

Browser Security

Web browser default settings are secure but you can do more to protect your privacy and enhance security. 

Identity Theft

Identity theft is a crime where the criminal uses personally identifying information such as a credit card number or Social Security number to assume someone else’s identity to commit fraud or other crimes.  Often the victim is left with bills for items not purchased, poor credit records, and sometimes arrests for crimes committed by someone else.  It can take months of work and thousands of dollars to repair the damage caused

EKU myMail POP, IMAP, SMTP Settings

Many email clients will likely configure the necessary settings if you provide your myMail address and password.  In case they don’t:

POP setting  (the first method of downloading mail; clients usually give you the option of keeping or removing a copy of messages stored on myMail site )
Server name:  outlook.office365.com
Port:  995
Encryption method:  TLS

Update/Change Verification Phone Number and Email - Student Password Self-Service

  1. Login to https://myapps.microsoft.com/.
  2. Click your profile image/badge in the top right of your screen, then choose Profile
    Click your profile image/badge in the top right of your screen, then choose Profile

     

IT Services - Leaving the University

Leaving EKU? Whether you're about to graduate, retire, or take another job, take these steps to make your transition as smooth as possible.

Effective Wednesday, October 1, 2018, EKU IT--to remain in legal compliance with both Microsoft, Google, and our software vendors-- must remove access to Office 365, Google app services, and university licensed software as listed below.

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

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