Issue: On January 27, 2018 the Malwarewarebytes company released a bad update for their software we have loaded on EKU employee machines--Malwarebytes Anti-Malware. This bad update caused massive resource usage of PCs and a loss of internet connectivity. Every connection that gets blocked (not everyone was affected but many were), it will look like this:
Issue: I would like to disable the clutter folder in my EKU myMail account
Cause: The clutter folder in your myMail account is a new mailbox management feature of Office 365. It can be turned on or off depending on your preferences. Clutter analyzes how you process your email and moves the 'unimportant stuff' out of your inbox folder and places that into the clutter folder. In theory it should leave you with an emptier and distraction-free inbox.
ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'
RESOLUTION: This means you have been accepted by the university but your email account is still not created in our system. Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.
If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000
EKU IT is pleased to announce that we will be enabling Office 365 Advanced Threat Protection (ATP) on our Microsoft systems soon. In addition to other protections already in place, ATP helps protect the EKU community from malicious attacks by providing better spam and malware protection for email, SharePoint Online, OneDrive, and Microsoft Teams.
1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while
So basic flow is (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage:
As of Friday, March 17, 2017 all EKU students will have a new authentication method that will affect things such as myMail and Office 365 login. This new authentication page looks like the image below and requires, as the username, your entire EKU email address--not just the portion before the @ sign. For example, you username used to be jane_doe101 and changed to firstname.lastname@example.org.
NOTICE: If you have never used the VPN before, you must contact the IT Service Desk and provide a phone number to be used for two-factor authentication which is a requirement for VPN access as of spring 2019.
Identity theft is a crime where the criminal uses personally identifying information such as a credit card number or Social Security number to assume someone else’s identity to commit fraud or other crimes. Often the victim is left with bills for items not purchased, poor credit records, and sometimes arrests for crimes committed by someone else. It can take months of work and thousands of dollars to repair the damage caused
Many email clients will likely configure the necessary settings if you provide your myMail address and password. In case they don’t:
POP setting (the first method of downloading mail; clients usually give you the option of keeping or removing a copy of messages stored on myMail site )
Server name: outlook.office365.com
Encryption method: TLS
Leaving EKU? Whether you're about to graduate, retire, or take another job, take these steps to make your transition as smooth as possible.
Effective Wednesday, October 1, 2018, EKU IT--to remain in legal compliance with both Microsoft, Google, and our software vendors-- must remove access to Office 365, Google app services, and university licensed software as listed below.