Issue: I would like to disable the clutter folder in my EKU myMail account
Cause: The clutter folder in your myMail account is a new mailbox management feature of Office 365. It can be turned on or off depending on your preferences. Clutter analyzes how you process your email and moves the 'unimportant stuff' out of your inbox folder and places that into the clutter folder. In theory it should leave you with an emptier and distraction-free inbox.
Issue: On January 27, 2018 the Malwarewarebytes company released a bad update for their software we have loaded on EKU employee machines--Malwarebytes Anti-Malware. This bad update caused massive resource usage of PCs and a loss of internet connectivity. Every connection that gets blocked (not everyone was affected but many were), it will look like this:
As of Friday, March 17, 2017 all EKU students will have a new authentication method that will affect things such as myMail and Office 365 login. This new authentication page looks like the image below and requires, as the username, your entire EKU email address--not just the portion before the @ sign. For example, you username used to be jane_doe101 and changed to firstname.lastname@example.org.
1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while
So basic flow is (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage:
EKU IT is pleased to announce that we will be enabling Office 365 Advanced Threat Protection (ATP) on our Microsoft systems soon. In addition to other protections already in place, ATP helps protect the EKU community from malicious attacks by providing better spam and malware protection for email, SharePoint Online, OneDrive, and Microsoft Teams.
Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.
Use a wired connection when practical. Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network. These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).
ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'
RESOLUTION: This means you have been accepted by the university but your email account is still not created in our system. Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.
If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000
Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail). Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC
Workstations in the workplace are sometimes easy targets for criminal activity. Whenever a laptop or mobile device is lost or stolen, the data on that device has also been stolen and if proprietary EKU data is lost or compromised, the resulting damage can be much greater than the cost of replacing the equipment. Some tips:
ISSUE: A recent software update for Microsoft Office on Mac computers can prevent Outlook from working properly. If your Mac is running macOS High Sierra and you install update 16.12 for Outlook 2016, then Outlook will repeatedly (every 30 seconds or so) prompt for your email password.
Identity theft is a crime where the criminal uses personally identifying information such as a credit card number or Social Security number to assume someone else’s identity to commit fraud or other crimes. Often the victim is left with bills for items not purchased, poor credit records, and sometimes arrests for crimes committed by someone else. It can take months of work and thousands of dollars to repair the damage caused
Like most people, you've probably accumulated a lot of personal information on your mobile device. The valuable data makes these devices a target for thieves and cybercriminals. These tips are especially important if university data is on the mobile device: