Information Technology A to Z Index IT Service Support Request

Your password has changed

Issue: You receive an email with the subject: "Your password has changed" from it.customerservice@eku.edu

Cause: Your password was reset in EKU Direct.

Resolution:

The email will look like this, with your name:
password

If you did not reset your password in EKU Direct:

  1. Reset the EKU Direct pin immediately.
  2. Then reset your email password.

Contact Information

IT Service Desk
support@eku.edu
it.eku.edu
859.622.3000

CSS