Information Technology A to Z Index IT Service Support Request

Whitelabel Error

ISSUE: When trying to use EKU Direct/DegreeWorks receive a 'Whitelabel Error Page' error
Whitelabel Error

RESOLUTIONS:

  1. Go to this page https://account.activedirectory.windowsazure.com/r#/profile and click 'Sign-Out Everywhere' then restart browser.
  2. Open Chrome, then the More menu and choose 'New incognito windows' and try EKU Direct again: it.eku.edu/myEKU
     it.eku.edu/myEKU

 

Contact Information

IT Service Desk
support@eku.edu
it.eku.edu
859-622-3000

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