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Before Email Migration to Office 365

On the day EKU IT will be migrating your email account to the Office 365 cloud you will receive this message.  Note: Your voicemail will not work (getting or checking messages) during this process.

EKU IT is moving all email accounts to Microsoft’s Office 365 cloud service this semester in preparation for EKU to use Microsoft Teams.   After much testing, we are now ready to move EKU faculty and staff email accounts to the cloud.

How to know when your mailbox will be moved:

You are receiving this email to let you know your email account will be migrated to the cloud within the next 24 hours. Unfortunately, technical variables prevent us from telling you in advance exactly when the process will be complete. Because you might briefly lose access to your email immediately following migration, we encourage you to review and bookmark our After the Migration page (  now so you can visit it after migration to resolve any issues.

How to know when you’re in the cloud:

There are a few ways to know when your email account has been migrated:

  • We will send you an email when your email account migration is complete.
  • You might receive a pop-up message in Outlook on your EKU workstation.
  • Outlook on your EKU workstation might stop working.
  • You can no longer send/receive emails on your mobile device.

What to do after your account is in the cloud:

Go to After the Migration for detailed instructions after verifying your email account is in the cloud.

On your EKU workstation:

  • If you receive a pop-up message in Outlook on your EKU workstation, click “Okay.”
  • Restart your desktop Outlook client if you are prompted to do so.
  • If you continue to have issues accessing email, restart your EKU workstation.

If you check email using an app on your mobile device:

  • If you can’t connect to email after migration, you will need to delete and re-install your EKU email account on your mobile device. In doing so, you should format the account name as (e.g.,
  • On Android devices, you may also have to reconnect other apps that sync to the EKU mail server, such as your calendar app. Connect these using the same (e.g., format.

What will be different in the cloud?

  • You’ll check your email online at going forward, rather than Be sure to change any bookmarks.
  • You will still need to use two-factor authentication when accessing your email account online.
  • Call into voicemail settings will be different
  • You’ll see a significant increase in your default mailbox storage size.
  • You can check shared and/or departmental accounts using the Outlook mobile app.



Contact Information

IT Service Desk