myMail: Cache Clear

Follow directions per browser currently being used.

► Chrome

• Leave the EKU Mymail page
• Visit Google or site that is unrelated to EKU
• In the top right corner of browser select button with 3 horizontal lines
• Select settings

• Navigate to the bottom and select “show advanced settings”

• Find the setting labeled Privacy
• Under “Privacy” select Clear Browsing Data

• Select the beginning of time in the drop down menu
• Check the first four boxes (Browsing history, Download history, Cookies and other site and plug-in data and Cached images and files
• Click Clear Browsing Data button

• Close Chrome 
• Reopen Chrome
• Login to Student Email from EKU home page- DO NOT USE A FAVORITE SAVED IN THE BROWSER

► Mozilla Firefox

• Leave the EKU Mymail page
• Visit Google or site that is unrelated to EKU
• In the top right corner of browser select button with 3 horizontal lines
• Select Options with a gear icon 

• The “options” menu will open in a new window
• Select Advanced settings with the gear in top right corner
• Click the “network” tab
• In Cached Web Content click Clear Now  
• In Offline Web Content and User Data click Clear Now 

• Click the Privacy option
• In History area select the blue link: Clear Your Recent History

• In the pop up window select Everything and check all categories except for Form & Search History
• Select Clear Now button

• Close Firefox 
• Reopen Firefox
• Login to Student Email from EKU home page- DO NOT USE A FAVORITE SAVED IN THE BROWSER
  

 
► Internet Explorer

• Leave the EKU Mymail page
• Visit Google or site that is unrelated to EKU
• Select Tools in top right corner
• Select  internet options rom drop down list

• Under Browsing History select Delete

• Select the first 4 options
• Select Delete

• Close Internet Explorer
• Reopen Internet Explorer
• Login to Student Email from EKU home page- DO NOT USE A FAVORITE SAVED IN THE BROWSER