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After Email Migration to Office 365

A few things after the move:

What to expect on your PC after the migration (Windows)

You should not experience an interruption in sending or receiving mail messages. Any previously set up rules, conditions, tasks, calendar appointments, shared accounts, etc. will still be available after you restart the Outlook client.

  • After the migration you will receive a message asking you to restart Outlook. Once you do this, you will be automatically connected to your mailbox in the cloud.

  • You may be prompted to enter your credentials in Outlook.
  • Enter your username as your EKU username followed by @eku.edu (ex. jane.doe@eku.edu).

  • Enter your password.

  • Select remember my credentials to avoid future prompts..

Note: If you have problems logging in through the prompts, please contact the IT support staff at 1-859-622-3000 or support@eku.edu.

 What to expect on your Mac after the migration

You should not experience an interruption in sending or receiving mail messages. Any previously set up rules, conditions, tasks, calendar items, shared accounts, etc. will still be available.

When you first open the Outlook after the migration:

  • You may see a message from Outlook for Mac asking you to allow MS Autodiscover to change your account settings. Select Allow.
  • For the cleanest experience post-migration, it's best to remove your existing account in Outlook and add it again.


OUTLOOK FOR MAC

First: Remove your account:

  1. Open Outlook.
  2. Select Outlook from the top grey menu.
  3. Choose Preferences.
  4. Select Accounts.
  5. Click on your EKU account.
  6. Select the minus sign in the lower left-hand corner of the menu.
  7. Select Delete.

Second: Re-add your account:

  1. Select Add Account (note: if you have multiple accounts previously added, select the plus sign + in the lower left-hand corner of the screen.)
  2. Enter your EKU email account (ex. jane.doe@eku.edu).
  3. Select Continue.
  4. At the EKU log in screen enter your EKU email address and password.
  5. Authenticate using two-factor authentication.
  6. Select Done.

 

Contact Information

IT Service Desk
support@eku.edu
it.eku.edu
859-622-3000

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