Information Technology A to Z Index IT Service Support Request

Training Support

Training: Discoverer (ODS Operational Data Storage)

Description of the Discoverer (ODS Operational Storage) training.

Hobsons: Telecenter-Make a Call

How to enter information into Hobsons Connect when making calls to particular clients.

CMS: Upload Picture or Graphic

Upload a picture or graphic.

CMS: Social Media

CMS-how to change links in the social media section.

Hobsons: Revise and Create New Event

How to create an event in Hobsons by copying existing event.

CMS: Embed Video

How to embed a video.

Hobsons:Telecenter -Build a Call Job

How to build a call job in Hobson's Connect.

Using Respondus LockDown Browser - For Instructors

Respondus LockDown Browser (LDB) is a tool that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring.  LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard.  NOTE: Respondus Monitor is an option within LDB that automatically records the students' monitor display and their webcam.   

New Blackboard Content Editor

Blackboard has rolled out a new Content Editor for their system that will dramatically update the way you write content on the system.  Please view the linked on this page for an explanation by one of the Blackboard designers.

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