Information Technology A to Z Index

Student Support

Google Vault

1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to  sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while

So basic flow is  (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage:

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

 

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office

RESOLUTION:

Check Mac OS Version

ISSUE: Find what version of Mac OS currently using

RESOLUTION:

  1. Click the Apple icon in the top left screen.  Click About This Mac:
    About This Mac
  2. Your version number is located at the top of the windows that opens:
    iOS Version

 

Workplace Security

Workstations in the workplace are sometimes easy targets for criminal activity.  Whenever a laptop or mobile device is lost or stolen, the data on that device has also been stolen and if proprietary EKU data is lost or compromised, the resulting damage can be much greater than the cost of replacing the equipment.  Some tips:

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Mobile Device Security Tips

Like most people, you've probably accumulated a lot of personal information on your mobile device.  The valuable data makes these devices a target for thieves and cybercriminals.  These tips are especially important if university data is on the mobile device:

Change 2FA App Password

Issue: Certain non-browser apps don't support two-factor authentication. This lack of support means that if you're using two-factor authentication, the app won't work.  To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.

Note:

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

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