Workstations in the workplace are sometimes easy targets for criminal activity. Whenever a laptop or mobile device is lost or stolen, the data on that device has also been stolen and if proprietary EKU data is lost or compromised, the resulting damage can be much greater than the cost of replacing the equipment. Some tips:
Like most people, you've probably accumulated a lot of personal information on your mobile device. The valuable data makes these devices a target for thieves and cybercriminals. These tips are especially important if university data is on the mobile device:
Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.
Use a wired connection when practical. Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network. These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).
Issue: Certain non-browser apps don't support two-factor authentication. This lack of support means that if you're using two-factor authentication, the app won't work. To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.
Many email clients will likely configure the necessary settings if you provide your myMail address and password. In case they don’t:
POP setting (the first method of downloading mail; clients usually give you the option of keeping or removing a copy of messages stored on myMail site )
Server name: outlook.office365.com
Encryption method: TLS
ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'
RESOLUTION: This means you have been accepted by the university but your email account is still not created in our system. Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.
If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000
Leaving EKU? Whether you're about to graduate, retire, or take another job, take these steps to make your transition as smooth as possible.
Effective Wednesday, October 1, 2018, EKU IT--to remain in legal compliance with both Microsoft, Google, and our software vendors-- must remove access to Office 365, Google app services, and university licensed software as listed below.
EKU encourages all students, faculty, and staff to engage in safe and legally compliant sharing of copyrighted materials. Downloading or sharing copyrighted materials (such as music and videos) can be illegal if done without the permission of the copyright owner whether you profit from it or not.
If your password is at risk, you may need to change it more often. Ask yourself the questions below to see if you need to change your password now. Balance your answers with the need to have a password that you can remember without having to write it down. If you have a strong, secure password that is easy for you to remember and you can use it with care, you may not need to change it as often as someone whose password is more vulnerable.