Information Technology A to Z Index IT Service Support Request

Employee Support

iOS: Screenshot

Take a screenshot on your iphone.

Lync Client: Conference Calls

This video discusses how to conference call using the Lync client on a computer.

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution

  1. Forward message to:  spam@eku.edu
  2. Ignore and delete the message.
  3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

 

Lync Client: Contacts

The contact feature on Lync Client.

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

Lync Client: Contacts (advanced options)

Advanced features in the contacts list on Lync client.

Check Mac OS Version

ISSUE: Find what version of Mac OS currently using

RESOLUTION:

  1. Click the Apple icon in the top left screen.  Click About This Mac:
    About This Mac
  2. Your version number is located at the top of the windows that opens:
    iOS Version

 

Phishing and Suspicious Email

Criminals use malicious email and websites to try to trick you into revealing your password or other sensitive information or to infect your computer with malware.  Phishing emails often use urgent language, asks for personal information, and has grammatical, typographical, or other obvious errors. 

Learn to Spot Phishes

Quick Tip: Check Links Before Clicking

Check the full URL to see if it goes where you expect.

Password Security Checklist

Change Your Password if it is at Risk

If your password is at risk, you may need to change it more often.  Ask yourself the questions below to see if you need to change your password now.  Balance your answers with the need to have a password that you can remember without having to write it down.  If you have a strong, secure password that is easy for you to remember and you can use it with care, you may not need to change it as often as someone whose password is more vulnerable. 

Checking Email Rules - Outlook/OWA

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU faculty Outlook/OWA system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Mac: Screenshot

Learn how to take pictures of the screen (screenshots) on a Mac. These screenshots are saved as files on the desktop.

Clone of VPN

This article is a placeholder

Please visit https://it.eku.edu/support/remotevpn-computer

Copyright Compliance

EKU encourages all students, faculty, and staff to engage in safe and legally compliant sharing of copyrighted materials. Downloading or sharing copyrighted materials (such as music and videos) can be illegal if done without the permission of the copyright owner whether you profit from it or not.

Office365 Email Migration - iOS Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native iOS email app

Mobile Device Security Tips

Like most people, you've probably accumulated a lot of personal information on your mobile device.  The valuable data makes these devices a target for thieves and cybercriminals.  These tips are especially important if university data is on the mobile device:

Workplace Security

Workstations in the workplace are sometimes easy targets for criminal activity.  Whenever a laptop or mobile device is lost or stolen, the data on that device has also been stolen and if proprietary EKU data is lost or compromised, the resulting damage can be much greater than the cost of replacing the equipment.  Some tips:

How to back up your email

Issue: You want to back up your email locally (in addition to keeping them on the email server)

Environment: Outlook 2016, Outlook 2013

Resolution:

IT Services - Leaving the University

Leaving EKU? Whether you're about to graduate, retire, or take another job, take these steps to make your transition as smooth as possible.

Effective Wednesday, October 1, 2018, EKU IT--to remain in legal compliance with both Microsoft, Google, and our software vendors-- must remove access to Office 365, Google app services, and university licensed software as listed below.

I am a new employee and require a computer

For all new employees, your supervisor will need to reach out to Amy Graham in IT to discuss computer needs.

We will need to know if you are full-time or part-time and if your department has a computer for you to use already that may need to be setup for the new employee.

At this time we can also discuss software requirements.

Employees Leaving the University

Employees Leaving University for another job or retiring from the university

NOTE: To retain your student email account when departing the university, you must have taken a credit course.

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