Information Technology A to Z Index IT Service Support Request

Employee Support

Lync Phone: Sign into Phone

How to sign into a Lync Phone.

Hobsons:Telecenter -Build a Call Job

How to build a call job in Hobson's Connect.

CMS: Embed Video

How to embed a video.

Save Page Rotation (New/Sticky Versions)

How to save page rotation as sticky view or new version in Doc Mgr.

Banner: Delete Java Cache

Java update fix Database Authentication error in Banner.

Page Rotation as New Version WebApp

How to rotate a page and save as a new version in WebApp.

Delete a Version WebApp

How to delete a version in WebApp.

Closing AppXtender Web Access

Use the logoff command to cleanly exit AppXtender.

Fax

Directions to use the fax feature on the department printers at EKU.

Android: Screenshot

How to take screenshot with Android device.

OWA: Create a New Inbox Folder

Create a new inbox folder in OWA and have emails automatically sort to this folder.

Email: Recover Deleted Emails

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

Lync Client: Chat (Instant Messaging)

Using the Lync Client for IM. (Chat or Instant Messaging)

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

CMS: Image Sizes

Image sizes for the Content Management System at EKU.

Lync Phone: Transfer & Conference Calls

Transfer calls and join for conference calls on Lync phone.

Lync Phone: Contacts

Sorting Contacts on Lync phone at EKU.

Lync Client: Presence

Adjusting the Presence in Lync client.

Mac: Screenshot

Learn how to take pictures of the screen (screenshots) on a Mac. These screenshots are saved as files on the desktop.

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