Information Technology A to Z Index IT Service Support Request

Employee Support

CMS: Building a Webform Type & Explanations

Webform types and component explanations.

Hobsons:Telecenter -Build a Call Job

How to build a call job in Hobson's Connect.

Save Page Rotation (New/Sticky Versions)

How to save page rotation as sticky view or new version in Doc Mgr.

Lync Phone: Sign into Phone

How to sign into a Lync Phone.

Page Rotation as New Version WebApp

How to rotate a page and save as a new version in WebApp.

CMS: Embed Video

How to embed a video.

Delete a Version WebApp

How to delete a version in WebApp.

Closing AppXtender Web Access

Use the logoff command to cleanly exit AppXtender.

Banner: Delete Java Cache

Java update fix Database Authentication error in Banner.

Fax

Directions to use the fax feature on the department printers at EKU.

OWA: Create a New Inbox Folder

Create a new inbox folder in OWA and have emails automatically sort to this folder.

Android: Screenshot

How to take screenshot with Android device.

Email: Recover Deleted Emails

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

Lync Client: Chat (Instant Messaging)

Using the Lync Client for IM. (Chat or Instant Messaging)

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

Lync Phone: Transfer & Conference Calls

Transfer calls and join for conference calls on Lync phone.

Lync Phone: Contacts

Sorting Contacts on Lync phone at EKU.

CMS: Image Sizes

Image sizes for the Content Management System at EKU.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Mac: Screenshot

Learn how to take pictures of the screen (screenshots) on a Mac. These screenshots are saved as files on the desktop.

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