Information Technology A to Z Index IT Service Support Request

Employee Support

Web Writing: Plan Your Workflow

Content creation is decentralized in a content management system (CMS). Take time to plan for the new workflow.

Banner FGRBDSC Report

This report displays adjusted budget, current and year-to-date activity, budget reservations, and the available balance for each account.  

Banner Data Extract

Extract data from banner form into an excel spreadsheet.

SSVLPN Setup (Mac)

Instructions to set up SSLVPN on a Mac using Safari.

CMS: Quick Start Guide

Quick Start Guide to the CMS.

CMS: Content Management

CMS- using the Content Management tool.

Restore Previous Version of a Folder

How to restore the previous version of a folder.

CMS: Contact Information

CMS-how to create the contact information section.

CMS: Links-External

Linking to external content in the Content Management System.

CMS: Add Link to Webpage

How to add an event created in Hobsons Connect to a webpage.

Lync Mobile App (Skype for Business)

Download and use the Lync (Skype for Business) Mobile App to maximize use of Lync on and off campus.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Banner Keystrokes

Banner keystrokes and menus guide.

Java 7 Update 67

Java 7 update 67 required.

Training: Discoverer (ODS Operational Data Storage)

Description of the Discoverer (ODS Operational Storage) training.

Lync Client: Calls & Transfers

Making calls with the Lync Client.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

IT Website: CK Editor

This article discusses the CK Editor currently used in Drupal.

Hobsons: Telecenter-Make a Call

How to enter information into Hobsons Connect when making calls to particular clients.

Lync Phone: Call History

Using the Call History option on a Lync phone.

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