Information Technology A to Z Index IT Service Support Request

Employee Support

Web Writing: Plan Your Workflow

Content creation is decentralized in a content management system (CMS). Take time to plan for the new workflow.

Banner Data Extract

Extract data from banner form into an excel spreadsheet.

CMS: Content Management

CMS- using the Content Management tool.

CMS: Quick Start Guide

Quick Start Guide to the CMS.

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office


Self-service Password Reset Option

The following instructions will illustrate how to set up the security verification (two-factor authentication) required to activate the self-service feature of Office365. Once activated, you will have the ability to change your password for all services including email, Blackboard, EKU Direct, etc. in one convenient location without the need to call or email for assistance.

CMS: Add Link to Webpage

How to add an event created in Hobsons Connect to a webpage.

CMS: Contact Information

CMS-how to create the contact information section.

CMS: Links-External

Linking to external content in the Content Management System.

Lync Client: Calls & Transfers

Making calls with the Lync Client.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Banner Keystrokes

Banner keystrokes and menus guide.

Restore Previous Version of a Folder

How to restore the previous version of a folder.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Lync Phone: PIN Management

Manage PIN for Lync phones.

Java 7 Update 67

Java 7 update 67 required.

Lync Phone: Call History

Using the Call History option on a Lync phone.


Login to EKU is a quick link to email, EKU Direct and more.

Training: Discoverer (ODS Operational Data Storage)

Description of the Discoverer (ODS Operational Storage) training.