Issue: I would like to disable the clutter folder in my EKU myMail account
Cause: The clutter folder in your myMail account is a new mailbox management feature of Office 365. It can be turned on or off depending on your preferences. Clutter analyzes how you process your email and moves the 'unimportant stuff' out of your inbox folder and places that into the clutter folder. In theory it should leave you with an emptier and distraction-free inbox.
ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'
RESOLUTION: This means you have been accepted by the university but your email account is still not created in our system. Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.
If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000
As of Friday, March 17, 2017 all EKU students will have a new authentication method that will affect things such as myMail and Office 365 login. This new authentication page looks like the image below and requires, as the username, your entire EKU email address--not just the portion before the @ sign. For example, you username used to be jane_doe101 and changed to email@example.com.
Many email clients will likely configure the necessary settings if you provide your myMail address and password. In case they don’t:
POP setting (the first method of downloading mail; clients usually give you the option of keeping or removing a copy of messages stored on myMail site )
Server name: outlook.office365.com
Encryption method: TLS
Criminals use malicious email and websites to try to trick you into revealing your password or other sensitive information or to infect your computer with malware. Phishing emails often use urgent language, asks for personal information, and has grammatical, typographical, or other obvious errors.
Learn to Spot Phishes
Quick Tip: Check Links Before Clicking
Check the full URL to see if it goes where you expect.
Issue: Certain non-browser apps don't support two-factor authentication. This lack of support means that if you're using two-factor authentication, the app won't work. To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.
If your password is at risk, you may need to change it more often. Ask yourself the questions below to see if you need to change your password now. Balance your answers with the need to have a password that you can remember without having to write it down. If you have a strong, secure password that is easy for you to remember and you can use it with care, you may not need to change it as often as someone whose password is more vulnerable.