Information Technology A to Z Index IT Service Support Request

Email Support

New Student Authentication Requirements (myMail, Office 365)

As of Friday, March 17, 2017 all EKU students will have a new authentication method that will affect things such as myMail and Office 365 login.  This new authentication page looks like the image below and requires, as the username, your entire EKU email address--not just the portion before the @ sign.  For example, you username used to be jane_doe101 and changed to jane_doe101@mymail.eku.edu.

Students Leaving the University

Leaving EKU?  There are a number of tasks you will need to complete before leaving the University, such as uninstalling software, moving cloud-stored files and more. 

Effective Wednesday, October 1, 2018, individuals who leave the University will lose access to the following IT Services:

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

 

ISSUE: Your account information is not available

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION:   This means you have been accepted by the university but your email account is still not created in our system.  Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

 

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

EKU myMail POP, IMAP, SMTP Settings

Many email clients will likely configure the necessary settings if you provide your myMail address and password.  In case they don’t:

POP setting  (the first method of downloading mail; clients usually give you the option of keeping or removing a copy of messages stored on myMail site )
Server name:  outlook.office365.com
Port:  995
Encryption method:  TLS

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

Change 2FA App Password

Issue: Certain non-browser apps don't support two-factor authentication. This lack of support means that if you're using two-factor authentication, the app won't work.  To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.

Note:

Require two-factor verification (2FA) again on a device you've marked as trusted

ISSUE: You want to restore two-factor authentication on all your devices because your device is lost or you think your account is compromised

Phishing and Suspicious Email

Criminals use malicious email and websites to try to trick you into revealing your password or other sensitive information or to infect your computer with malware.  Phishing emails often use urgent language, asks for personal information, and has grammatical, typographical, or other obvious errors. 

Learn to Spot Phishes

Quick Tip: Check Links Before Clicking

Check the full URL to see if it goes where you expect.

Password Security Checklist

Change Your Password if it is at Risk

If your password is at risk, you may need to change it more often.  Ask yourself the questions below to see if you need to change your password now.  Balance your answers with the need to have a password that you can remember without having to write it down.  If you have a strong, secure password that is easy for you to remember and you can use it with care, you may not need to change it as often as someone whose password is more vulnerable. 

Self-service Password Reset Option

General Password Information 

You may use the information on this page to reset your password.  Passwords expire every 180 days and can be reset through the Self-Service Password Tool but only after you enroll in Verification Code.
 
Your password:

Checking Email Rules - Outlook/OWA

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU faculty Outlook/OWA system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Checking Email Rules - myMail

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU Student myMail system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Update/Change Verification Phone Number and Email - Student Password Self-Service

  1. Login to https://myapps.microsoft.com/.
  2. Click your profile image/badge in the top right of your screen, then choose Profile
    Click your profile image/badge in the top right of your screen, then choose Profile

     

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