Information Technology A to Z Index IT Service Support Request

EKUDirect Support

EKUDirect User Login

This article provides directions to login to EKUDirect.

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Registering for Classes

This article discusses the steps to register for classes in EKUDirect.

Information Technology Checklist: New Employees

IT checklist for new employees.

Check Your Financial Aid

This article discusses how to check your financial aid with EKUDirect.

Check Your Account Balance

This article discusses checking your account balance with EKUDirect.

Banner: Basics

Information about the Banner software, training, and documentation. 

Make Account Payments Online

This article discusses how to make account payments online with EKUDirect.

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

View or Print Your Schedule

This article discusses how to view or print your schedule in EKUDirect.

View Your Holds and Major

This article discusses viewing your holds and your major in EKUDirect.

Training: DegreeWorks

Description of DegreeWorks training.

Training: Banner Finance Self-Serve (Budget Queries in EKUDirect)

Description of Banner Finance Self-Serve (Budget Queries in EKUDirect) training.

EKUDirect: Employees

EKUDirect is a Web-based secure link to your data for university related personal information.

My EKU

Login to EKU is a quick link to email, EKU Direct and more.

Budget Queries in EKUDirect

Budget queries quickly generate real-time budget and easy drill down to see the detail behind factual summary figures.

Whitelabel Error

ISSUE: When trying to use EKU Direct/DegreeWorks receive a 'Whitelabel Error Page' error
Whitelabel Error

RESOLUTIONS:

Login Failed CAS service provider is not authorized error

ISSUE: While trying to login to EKU Direct / Banner receive a Login Failed CAS service provider is not authorized error
While trying to login to EKU Direct / Banner receive a Login Failed CAS service provider is not authorized error

RESOLUTION: 

  1. Clear browser cache.
  2. Close browser.
  3. Try again

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