Information Technology A to Z Index IT Service Support Request

Banner Support

Delete a Version WebApp

How to delete a version in WebApp.

Banner: Delete Java Cache

Java update fix Database Authentication error in Banner.

Closing AppXtender Web Access

Use the logoff command to cleanly exit AppXtender.

Whitelabel Error

ISSUE: When trying to use EKU Direct/DegreeWorks receive a 'Whitelabel Error Page' error
Whitelabel Error

RESOLUTIONS:

Login Failed CAS service provider is not authorized error

ISSUE: While trying to login to EKU Direct / Banner receive a Login Failed CAS service provider is not authorized error
While trying to login to EKU Direct / Banner receive a Login Failed CAS service provider is not authorized error

RESOLUTION: 

  1. Clear browser cache.
  2. Close browser.
  3. Try again

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