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Change 2FA App Password

Issue: Certain non-browser apps don't support two-factor authentication. This lack of support means that if you're using two-factor authentication, the app won't work.  To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.

Note:

  1. App passwords are auto-generated and only entered once per app
  2. There's a limit of 40 passwords per user.  If you try to create one after that limit, you'll be prompted to delete an existing password before being allowed to create a new one.
  3. Use one app password per device, not per app.  For example, create a single password for all the apps on your laptop, and then another single password for all the apps on your desktop.

Fix:

  1. Log into mymail.eku.edu.
  2. Click their account name image in the top right-hand corner.
  3. Click "My Account"
  4. Click on "Security & Privacy" on the left-hand side.
  5. Click on "Additional security verification"
  6. Click on "Create and manage app passwords" at the bottom.
  7. Click Create.
  8. Enter a name such as "androidPhone"
  9. Click next.
  10. Put that password into the phone as the password for the user account instead of their normal password.  They will need to copy it as after they hit close, they will not be able to see it any longer.

Contact Information

IT Service Desk
support@eku.edu
it.eku.edu
859-622-3000