Information Technology A to Z Index IT Service Support Request

2FA Support

Reset EKU Password - Forgot Password

ISSUE: I need to reset my EKU email password myself but don't remember my password

FIX:  Be sure you have password self-service and two-factor authenticaion (2FA) enabled.

Setup self-service password reset

ISSUE: I need to set up self service password reset.


Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications


Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

Microsoft Authenticator App, the fastest way to login (Basics)

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor authentication (2FA).  Two-factor verification helps you access your accounts more securely.   No more getting a phone call, or receiving a text code to sign-in!  Another great thing, you don't need an internet connection to use (after the initial setup). Available for download from:

Require two-factor verification (2FA) again on a device you've marked as trusted

ISSUE: You want to restore two-factor authentication on all your devices because your device is lost or you think your account is compromised

Authentication FAQ (Microsoft Authenticator)

Question: Which version of the Authenticator app should I be using?
Answer: We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest Android and iOS version for the best authentication experience.

Lost or broken device used for 2FA

ISSUE: Lose or break device you use for 2FA


  1. Call the IT Service Desk to have them help: 1-859-622-3000 (EST)
  2. They will walk you through the procedure for disabling 2FA or setting up a new device


Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

Multi-factor authentication (MFA) and two-factor authentication (2FA) are security processes that require individuals to provide two or more authentication factors before granting access to an account or system. These authentication factors typically fall into three categories:

Using 2FA/MFA while traveling

Whether you're planning to travel or not, EKU STRONGLY URGES you to enroll at least two devices, in case your preferred device is lost, stolen, disabled, or inaccessible. 

Resolving Issues with 2FA/MFA: Device Availability Issue

Change my default device

  1. Navigate to
  2. Select change next to Default sign-in method (top of list)

Why does EKU require employees to 2FA/MFA?

The Reality

Numerous attacks on institutions of higher education have resulted in the theft, alteration, or destruction of data.  EKU has been targeted by cybercriminals with similar capabilities. 

2FA/MFA Best Practices

  1. Use the Microsoft Authenticator app. After installation, the app will work even without internet access (if you use its one-time codes for authentication.
  2. Use the Outlook mail app on your smart phone instead of the pre-installed email app for a better overall experience.
  3. Disable Auto-start in Teams

Add backup options for 2FA/MFA

Add Your Phone Number

  1. Visit
  2. Select +Add sign-in method
    Select +Add sign-in method

Which EKU services and apps require it?

EKU systems fall into one of 2 categories:


Why does EKU require students to 2FA/MFA

Is this really necessary?

Although the two-factor/multi-factor authentication process is designed to be as quick and painless as possible, you may find yourself wondering "is this really necessary?" or "Why does it apply to me?" if that's the case, read on to learn why.

Have you Ever...

What devices and methods can I use to authenticate?

The column headings in the following table are the types of devices that can be used for multifactor authentication.  The row labels list authentication methods.  Together, they should which methods of authentication are available for each device.

Explanations of an authentication method is briefly explained below the table.

Using 2FA/MFA when traveling between time zones (DUO USERS ONLY)

Before you leave

Check your laptop settings to be sure the date, time, and time zone are set to update automatically.

If you have difficulty authenticating after crossing a time zone

    Smart phone: Adding Microsoft Authenticator app

    1. Navigate to
    2. On the Microsoft sign-in screen enter your EKU username+"" OR "" and click Next.