Information Technology A to Z Index IT Service Support Request

2FA Support

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

Reset EKU Password

ISSUE: I need to reset my EKU email password and it is still working

FIX

Require two-factor verification (2FA) again on a device you've marked as trusted

ISSUE: You want to restore two-factor authentication on all your devices because your device is lost or you think your account is compromised

Change 2FA App Password

Issue: Certain non-browser apps don't support two-factor authentication. This lack of support means that if you're using two-factor authentication, the app won't work.  To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.

Note:

Password Security Checklist

Change Your Password if it is at Risk

If your password is at risk, you may need to change it more often.  Ask yourself the questions below to see if you need to change your password now.  Balance your answers with the need to have a password that you can remember without having to write it down.  If you have a strong, secure password that is easy for you to remember and you can use it with care, you may not need to change it as often as someone whose password is more vulnerable. 

Reset EKU Password - Forgot Password

ISSUE: I need to reset my EKU email password myself but don't remember my password

FIX:  Be sure you have password self-service and two-factor authenticaion (2FA) enabled.

Microsoft Authenticator App - Basics

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor authentication (2FA).  Two-factor verification helps you access your accounts more securely.  

Set up self service password reset

ISSUE: I need to set up self service password reset.

FIX

Lost or broken device used for 2FA

ISSUE: Lose or break device you use for 2FA

FIX: 

  1. Call the IT Service Desk to have them help: 1-859-622-3000 (EST)
  2. They will walk you through the procedure for disabling 2FA or setting up a new device