Information Technology A to Z Index IT Service Support Request

2019 Full-Time Faculty Rollout

Faculty rollout has begun! (Last Update: 2/1/19)
On Friday, Feb. 1st, faculty were sent an email inviting them to select a date to exchange their existing computer for a new one. 
 
The calendar sign-up link is https://webapps.eku.edu/itdscalendar/ (on-campus only). Once on the page, select Laptop on the calendar drop down menu in the top right corner.  When you select a date you will be asked to login with your EKU credentials in order to complete the reservation.
 
Feb. 4-8 is reserved for faculty who selected the Dell Tablet. Half of the exchange dates Feb. 11-15 are reserved for MacBook users. 
 
Starting on Feb 11 and continuing throughout the semester, dates are available for all exchanges.    
 
FACULTY ROLLOUT STEPS TO EXCHANGE YOUR OLD LAPTOP
  1. Make a selection – COMPLETE - Online selection closed. Was available Nov. 12-Dec. 7, 2018. Equipment has been ordered and delivered based on faculty selections.
  2. Sign Up to Exchange Your Old Laptop – Online calendar now open. https://webapps.eku.edu/itdscalendar/ (on-campus only)
  3. Collect licensed software you have purchased– This is software you or your department purchased. Bring the media and the license with you when you drop off your computer. IT cannot legally install software without a valid license.
  4. Drop off your current computer – Take to Combs 208 on your sign up date & time. IT will assist you in resetting your password when you drop off the unit and again when you pick up the unit.  IT will pull data & configure the new machine, usually within 24 hours. If it is finished early, IT will call you.
  5. Pick up the new unit – IT will assist you in resetting your password before leaving Combs with your new unit. 
 
 
The computer selection form is now closed, but pictures and details are listed below.  Units were available for review from Nov. 12, 2018 until Friday, Dec. 7, 2018 at the IT Service Desk in Combs 208. Online selection was also available during that time. Multiple emails inviting faculty to stop by and make a selection were sent and notifications were placed in EKU Today..
 
The Dell 5490 laptop will be assigned to those faculty who did not make a selection.
 

OPTION 1: DELL LATITUDE 5490 WINDOWS LAPTOP

​Dell Latitude 5490 
Features: Dell Enhanced Laptop i7-8650 (8M Cache, Quad Core, 1.9GHz), Windows 10 Pro 64, 16GB 2400MHz DDR4 RAM, 512 GB SATA SSD

Operating System: Windows 10 Enterprise (1809)

Ports & Slots: Audio Combo Jack | USB 3.1 Gen 1 with PowerShare| VGA | Noble Wedge Lock Slot | RJ-45 Ethernet Port | uSIM | HDMI | AC Power | DisplayPort Over Type C | SD Slot

Dimensions & Weight: Thickness: -.8 inches (20.3mm) | Width - 13.1 inches (333.4mm) | Depth - 9.0 inches (228.9mm) | Weight - 3.52 pounds (1.60kg)

Docks: Will be included

NOTE: DVD/CD Drives are no longer included but the IT Service Desk will have a few on hand on a checkout basis. 

 

OPTION 2: DELL LATITUDE 5290 2 IN 1 WINDOWS TABLET

Dell Latitude 5290 2 in 1

Features: Dell Tablet Option i7-8650U (8M Cache, Quad Core, 1.9GHz), Windows 10 Pro 64, 16GB 2133MHz LPDDR3 RAM, 512 GB SATA SSD

Operating System: Windows 10 Enterprise (1809)

Ports & Slots: Audio Combo Jack | Volume Control | USB 3.1 Gen 1 | Noble Wedge Lock Slot |  Two DisplayPort Over Type C | World Facing Camera

Dimensions & Weight: Thickness: - Tablet only .38 inches (9.76mm) with keyboard .59 inches (14.91mm) | Width - 11.5 inches (292.1mm) | Depth - Tablet only 8.22 inches (216.4mm) with keyboard 8.52 inches (216.4mm) | Weight - Tablet only 1.89 pounds (0.857kg) with keyboard 2.65 pounds (0.1201kg)

Docks: Will be included

NOTE: DVD/CD Drives are no longer included but the IT Service Desk will have a few on hand on a checkout basis. 

 

OPTION 3: MACBOOK PRO APPLE LAPTOP

MacBook Pro

Features: 2.3GHz dual-core Intel Core i5, Turbo Boost up to 3.6GHz, with 64MB of eDRAM, 512GB SSD, 16GB 2133MHz LPDDR3 onboard memory, Intel Iris Plus Graphics 64

Operating System: MacOS Mojave

Ports & Slots: The MacBook Pro has 1 headphone port, and 2 Thunderbolt 3 ports available.  (Thunderbolt 3 Multiport adapters will be available.)

Dimensions & Weight: Thickness: -.0.59 inches (14.9mm) | Width - 11.97 inches (304.1mm) | Depth - 8.36 inches (212.4mm) | Weight - 3.02 pounds (1.37kg)

Docks: Will be included

NOTE: DVD/CD Drives are no longer included but the IT Service Desk will have a few on hand on a checkout basis. 

 
 
*Based on availability of equipment
 
 

Contact Information

IT Service Desk
support@eku.edu
it.eku.edu
859-622-3000

Inside Look