Information Technology A to Z Index IT Service Support Request

IT Support @ EKU

IT Service Desk - Normal Hours

Employees-IT Service Desk
-Call: 859-622-3000
-Email: support@eku.edu
-Tweet: @EKUITColonels
-Submit a Request Online
-Walk-in: Combs 208
-Hours: Sunday, 4-11:30 p.m. (Phone Support),  Monday-Thursday, 8 a.m.-6 p.m. (Walk-In Support)  |  7:30 a.m. - 11:30 p.m. (Phone Support)  and Friday, 8 a.m. - 4:30 p.m. (Walk-in/Phone Support)

Students-IT Geeks - Normal Hours
-Call: 859-622-GEEK
-Email: geeks@eku.edu
-Tweet: @EKUGeeks
-Website: http://geeks.eku.edu
-Hours in Library 207: Monday-Thursday, 7:30 a.m. - 11:30 p.m.; Friday, 7:30 a.m.-4:30 p.m.; Saturday/Sunday: CLOSED
-Hours in Tech Commons: Monday-Thursday, 8 a.m. - 9 p.m.; Friday, 8 a.m.-4:30 p.m.; Saturday/Sunday: CLOSED
-Hours in Combs 208: Monday-Thursday, 8 a.m. - 6 p.m.; Friday, 8 a.m.-4:30 p.m.; Saturday/Sunday: CLOSED

IT Support Desk

The IT Support Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services in person and over the phone.  The Support Desk resolves over 90% of all incoming issues independently.  If we cannot resolve an issue on the phone, we escalate your inquiry and you will be contacted by a member of our team.

IT Geeks

Any EKU student is eligible for support and consultations from the IT Geeks. Troubleshooting is generally limited to 15 minute sessions if there are other clients waiting for help, but if there is no line a Geek will be glad to work longer to resolve your issue unless we immediately know the issue should be dropped off for advanced support.

Features:

Consultative support and assistance with general technology use
Software installation and best-effort support for use of software
Assistance with myMail, Office 365, Symantec, and other EKU supported software, applications and EKU IT services
Virus/malware cleanup
Training (individual, small group and large group)
AV Support for Classrooms/Events
Training

Workshops for basic and advanced Word and Excel training will be offered during the fall semester.

Self-Service Knowledgebase

You can use our Knowledgebase to find answers to your questions 24/7.  If you don't find what you need, let us know!

Published on November 01, 2016

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