IT Support

Microsoft Authenticator App, the fastest way to login (Basics)

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor authentication (2FA). Two-factor verification helps you access your accounts more securely. No more getting a phone call, or receiving a text code to sign-in! Another great thing, you don't need an internet connection to use (after the initial setup). Available for download from:

Mobile Device Security Tips

Like most people, you've probably accumulated a lot of personal information on your mobile device. The valuable data makes these devices a target for thieves and cybercriminals. These tips are especially important if university data is on the mobile device:

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Move or Copy Document Pages WebApp

Web Access allows you to move or copy document pages from the Document Display view to another application.

myMail: Students

Accessing student email (myMail). All official email communication will be sent to a student's myMail address.

Network Security

Most devices today need an internet connection to be useful but anyone can set up a free Wi-Fi network and fool you into handing over your personal data.

Best Practices

Know or verify who owns Wi-Fi or wired networks before you connect

New Blackboard Content Editor

Blackboard has rolled out a new Content Editor for their system that will dramatically update the way you write content on the system. Please view the linked on this page for an explanation by one of the Blackboard designers.

CLICK HERE FOR VIDEO PREVIEW

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.

Resolution:

Office 365 Account and Login Information

Your Account Credentials

You will authenticate your Office 365 account like you do your G Suite for Education account, with your full EKU email address and password:

Signin

Office 365 for Education

File and Data Storage

OneDrive (Install on PC)

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

Office365 Email Migration - Android Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native Android email app

Office365 Email Migration - Android Instructions for the Outlook Mail App

This will show you how to set up your new Office365 email on the Outlook email app

Office365 Email Migration - iOS Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native iOS email app

Office365 Email Migration - iOS Instructions for the Outlook App

Skip adding additional accounts if prompted. This will show you how to set up your new Office365 email on the Outlook email app

OneDrive: Transfer To A Different Storage Service

If you want to move from OneDrive storage to another service (for example Google Drive) you will need to copy the data to the other service. Once you copy over the files, you can delete the content in OneDrive.

Page Rotation as New Version WebApp

How to rotate a page and save as a new version in WebApp.

Password Security Checklist

Change Your Password if it is at Risk

If your password is at risk, you may need to change it more often. Ask yourself the questions below to see if you need to change your password now. Balance your answers with the need to have a password that you can remember without having to write it down. If you have a strong, secure password that is easy for you to remember and you can use it with care, you may not need to change it as often as someone whose password is more vulnerable.

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.