IT Support

1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to  sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while

So basic flow is  (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage:

Issue:  Grade Center display has too much white space for the headers.

Diagnosis: Some column has a name that extends to several lines, forcing all the columns to have big white space.

1. Add images to test questions

The Bb Test Canvas lets you add images directly to any test question. While you are creating or editing a question, the third toolbar on the Question Text box has a button to “browse” for the image. First, put your cursor in the Question Text where you want the image to appear, and then click the Insert/Edit Image button.

Obtain Your Security Key

You can reach out to the IT Service Desk (employees) or IT Geeks (students) about obtaining a YubiKey.

If you prefer to purchase one, you can by going to the YubiKey website.

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution: 

1. Forward message to:  spam@eku.edu
2. Ignore and delete the message.
3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

For all new employees, your supervisor will need to reach out to Amy Graham in IT to discuss computer needs.

We will need to know if you are full-time or part-time and if your department has a computer for you to use already that may need to be setup for the new employee.

At this time we can also discuss software requirements.

Identity theft is a crime where the criminal uses personally identifying information such as a credit card number or Social Security number to assume someone else’s identity to commit fraud or other crimes.  Often the victim is left with bills for items not purchased, poor credit records, and sometimes arrests for crimes committed by someone else.  It can take months of work and thousands of dollars to repair the damage caused

IT checklist for new students at EKU.

ISSUE: Instructor can't see controls in Blackboard (Edit Mode is OFF)

RESOLUTION: