Information Technology A to Z Index IT Service Support Request

IT Support

Change 2FA App Password

Issue: Certain non-browser apps don't support two-factor authentication. This lack of support means that if you're using two-factor authentication, the app won't work.  To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.

Note:

Change Course Name in Blackboard

Renaming a Current Course

Follow these steps to change the course name that is displayed on My Courses for you and your students:

Change Teams Ringtone

Issue: I want to change the ringtone in Microsoft Teams

Resolution:

Chat (Instant Message) a co-worker or co-workers

This knowledgebase article covers how to chat or IM a co-worker/co-workers

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Check Mac OS Version

ISSUE: Find what version of Mac OS currently using

RESOLUTION:

  1. Click the Apple icon in the top left screen.  Click About This Mac:
    About This Mac
  2. Your version number is located at the top of the windows that opens:
    iOS Version

 

Check Room Availability

How to check to see if a room is available to reserve.

Check Your Account Balance

This article discusses checking your account balance with myEKU.

Check Your Financial Aid

This article discusses how to check your financial aid with myEKU.

Checking Email Rules - myMail

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU Student myMail system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Checking Email Rules - Outlook/OWA

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU faculty Outlook/OWA system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Clone of VPN

This article is a placeholder

Please visit https://it.eku.edu/support/remotevpn-computer

Closing AppXtender Web Access

Use the logoff command to cleanly exit AppXtender.

Cloud Printing

How to print to various printers on campus from your personal computer.

Cloud Printing: Mac

Cloud Printing on EKU Campus with a Mac Computer.

Cloud Printing: PC

How to use Cloud Printing on any EKU Campus with a personal computer.

CMS: Add Link to Webpage

How to add an event created in Hobsons Connect to a webpage.

CMS: Alt Text

To make a web page accessible for people who use talking browsers, screen readers, text browsers or browsers on small devices you must include alternative text (alt text) with your images.

CMS: Building a Webform

Building a Webform in Drupal Content Management System.

CMS: Building a Webform Type & Explanations

Webform types and component explanations.

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