IT Support

Email: Recover Deleted Emails

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

Fax

Directions to use the fax feature on the department printers at EKU.

Reordering Pages WebApp

How to reorder page(s) in a document by dragging the desired thumbnail to a new location in the thumbnails contact sheet in WebApp.

Microsoft Authenticator App, the fastest way to login (Basics)

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor authentication (2FA). Two-factor verification helps you access your accounts more securely. No more getting a phone call, or receiving a text code to sign-in! Another great thing, you don't need an internet connection to use (after the initial setup). Available for download from:

Lync Phone: Transfer & Conference Calls

Transfer calls and join for conference calls on Lync phone.

Lync Client: Presence

Adjusting the Presence in Lync client.

Lync Phone: Contacts

Sorting Contacts on Lync phone at EKU.

Delete a Document-WebApp

How to delete a document in WebApp.

Move or Copy Document Pages WebApp

Web Access allows you to move or copy document pages from the Document Display view to another application.

Insert a Page to an Indexed Document-WebApp

How to insert a page to an indexed document in WebApp.

EKU myMail POP, IMAP, SMTP Settings

Many email clients will likely configure the necessary settings if you provide your myMail address and password. In case they don’t:

POP setting (the first method of downloading mail; clients usually give you the option of keeping or removing a copy of messages stored on myMail site )
Server name: outlook.office365.com
Port: 995
Encryption method: TLS

Hobsons:Telecenter -Build a Call Job

How to build a call job in Hobson's Connect.

Page Rotation as New Version WebApp

How to rotate a page and save as a new version in WebApp.

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.

Resolution:

Using Respondus LockDown Browser - For Instructors

Respondus LockDown Browser (LDB) is a tool that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring. LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard. NOTE: Respondus Monitor is an option within LDB that automatically records the students' monitor display and their webcam.

Reordering Pages

How to reorder pages in Doc Mgr.

BDMS Insert a Page to Indexed Document

How to insert a page to an Indexed Document in Doc Mgr.

Less Phishing & Spam with Office 365 Advanced Threat Protection (ATP)

EKU IT is pleased to announce that we will be enabling Office 365 Advanced Threat Protection (ATP) on our Microsoft systems soon. In addition to other protections already in place, ATP helps protect the EKU community from malicious attacks by providing better spam and malware protection for email, SharePoint Online, OneDrive, and Microsoft Teams.

Move or Copy Document Pages

How to move and/or copy document pages to a batch in BDMS.