Information Technology A to Z Index IT Service Support Request

IT Support

CMS: Add Link to Webpage

How to add an event created in Hobsons Connect to a webpage.

Map a Network Drive - Windows 8

1. Open Windows File Explorer, and select This PC in the Navigation Pane.  Click the Map network drive button on the ribbon, or right-click This PC and then select Map network drive...

Banner FGRODTA Report

How to run the FGRODTA (Organizational Detail Activity) Report.

Lync Mobile App (Skype for Business)

Download and use the Lync (Skype for Business) Mobile App to maximize use of Lync on and off campus.

Use Microsoft Excel to create Blackboard test questions

Here are directions to create Bb test questions/answers through an Excel spreadsheet. This method is especially efficient when you want to create new multiple-choice questions.

The New OWA Interface

New interface for OWA with Exchange 2013.

CMS: Content Types

CMS-content type options.

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

QuickScan Pro Help Sheet

Help Sheet for QuickScan Pro.

CMS: Links

This article discusses Menu Link Titles and external links.

BDMS Basics: Help Sheet for WebApp

BDMS Help Sheet for WebApp.

Banner FGRBDSC Report

This report displays adjusted budget, current and year-to-date activity, budget reservations, and the available balance for each account.  

CMS: Log in

CMS-how to log in to your webpage in the EKU content management system. 

CMS: Alt Text

To make a web page accessible for people who use talking browsers, screen readers, text browsers or browsers on small devices you must include alternative text (alt text) with your images.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

INB User Documentation

This article discusses INB user Documentation.

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

Outlook 2013: Advanced Find

Outlook's Advanced Find feature allows you to search for EKU employees and students by multiple criteria. For example, you can get a list of administrative assistants, information technology staff or everyone who has an office in the Moore Building.

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