Information Technology A to Z Index IT Service Support Request

IT Support

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Setup self-service password reset

ISSUE: I need to set up self service password reset.

FIX

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Recommended Computer Specifications

These are the minimum & preferred specifications that we recommend for student systems.  If you have already chosen your major, we recommend you contact your college or department to see if they have any additional recommendations. Please note that we do not recommend any specific brands and just give this information as helpful guidelines. 

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Remote/VPN into a Computer

Directions for remoting into a computer.

Create Blackboard Threads

thread is a conversation within a forum that includes the initial post and all replies to it.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Blackboard App - How to Setup

Issue: Setup Blackboard App 

Resolution:

1. Open app.
Open app.

Cloud Printing: Mac

Cloud Printing on EKU Campus with a Mac Computer.

Adding a Room to Outlook Room Finder

Adding a departmental controlled conference rooms.

Privilege Management for Windows (PMFW)

Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called Privilege Management for Windows (PMFW), provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

Cloud Printing: PC

How to use Cloud Printing on any EKU Campus with a personal computer.

CMS: Request a Web Site

Request a web site for your area. 

CMS: Preparing for Training

Prepare for a content management system training session.

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Office Mac Update - High Sierra Update 16.12 for Outlook 2016

ISSUE: A recent software update for Microsoft Office on Mac computers can prevent Outlook from working properly.  If your Mac is running macOS High Sierra and you install update 16.12 for Outlook 2016, then Outlook will repeatedly (every 30 seconds or so) prompt for your email password.

RESOLUTION:

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Pages